We’re working on a project where it’s a high priority that barriers to access are as low as possible which is why we’ve opted for free self-registration where users are forwarded to the LMS and can start learning right after registration without any confirmation.
Intended behavior: When a user self-registers, a notification is sent to a facilitator@… email address
Context:
- As part of the program, a facilitator reaches out to new users.
- There are multiple facilitators that share a facilitator@… email address for all communication with learners.
- The idea is that each facilitator gets a folder in that shared email address. Once they reach out to the user, they move the notification email to their own folder
- I created a power user account and profile for that email address just for that purpose, I only need a notification that triggers when a user self-registers (without confirmation)
Things that failed:
- “User Created” notifications: They are “by admin” or “confirmed registration” only and don’t trigger on self-registration without confirmation.
- “User email address must be verified” notification only has users as a possible target role
- “User has been enrolled into a learning plan”: We have multiple learning plans and I don’t want the email address cluttered with 3-4 learning plan emails
- “Learner completed a course” notification: This would be too late unless we create a mini course with the sole purpose of sending this notification. I’m hesitant to do that as the learning plan is already 14 courses long and it looks a bit overwhelming (user experience is a major factor for this project, and feeling overwhelmed is a barrier we need to avoid)
- Notification when user is added to a group: I can’t auto-assign a group at self-registration
I’m looking for a solution that is easy to understand and maintain for someone who takes over admin duties, so the least workaround-y the better. Any suggestions?
Best answer by alekwo
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