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Question

Notification - Certification Has Expired

  • 10 December 2021
  • 4 replies
  • 251 views

Hello There, 

Recently i set up a notification for Certification Has Expired event to send out an email notification 30 days before a certificate expires. I hit a roadblock because we are managing a few certifications within the company and some certification has a validity of 2 years and some don’t.

 

The issue is the 30 days notification automatically applies to all certifications but i only want to set up email notification for 1 certification and not 5 of them. Other users who have existing active certification receives the same email content but the email content is not referring to their active certification at all!

 

I have checked with Docebo support and according to the support team, it is a bug. i am surprised. 

 

Any recommendations? 

 

regards,

Will.   

4 replies

pmo
Rank
Userlevel 7
Badge +2

What you're experiencing in regards to the wrong certification information definitely sounds like a bug. The other issue (one notification that applies to all certifications) might have a workaround if you could target those users via group. You could configure a notification that only fires for users who are in that group. I guess you could use the course completion as a criteria for being added to that group which would also help you accomplish this.

A
Rank

Hi @william hong were you ever able to find a solution? We are currently walking through the same issue.

 

The problem with different groups is if you have overlapping users i.e. our lab employees are also included in general employee compliance courses so we cannot differentiate between a lab and HIPAA renewal.

G
Rank
Userlevel 2
Badge +1

@abutler

What you experienced is true given the current Docebo function. The notification is not tied to any course - N/A. That creates the difficulty to target for each certification. 

I set up groups based on user course enrollment status is completed. 

Then link only these groups to the notification. In the notification email, I explained thing sin general and provided a table of all available certifications to do. I provided a link so that users can pick and select what is relevant to them. 

It worked for my end users for now. 

Please give it a try. 

 

A
Rank

The solution/workaround we implemented was to create a very basic certification renewal notification using the [cert_description] shortcode as a way to differentiate the notifications. We had to standardize all of our certification descriptions to make this work.

 

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