+1
Hello, crew,
Has anyone figured a good way to notify/remind users who have enrolled in an ILT course but did not pick a session? Are you doing it manually or have you found an automation? After my perusal of the events/triggers list, it looks like this isn’t native at the moment.
And yes, I will humbly accept the “Will, you missed the notification … it’s called: xyz.”
Cheers!
Best answer by Jamie at GuyKat
View original
+8
Hi
I have to say though that it should be an uncommon issue as Docebo usually forces the user to pick a session...only in cases where there are no sessions + the course is for sale, have I seen the option for a user to buy the course but not pick a session…
the only other event where this could happen is if they unenroll from a session but do not choose another. This option you could control on the course settings by not allowing this option and only enabling the option to change session, not unenroll.
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I haven’t seen any creative workarounds for this one. Another situation where this does happen quite a bit is if you have an ILT course in a learning plan as the learning plan will enroll the user into the ILT course with them on a waiting list at the course level.
If you find something, certainly post here as I’d love to find a workaround for this one as well.
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We have this a lot as users are auto enrolled into our courses from learning plan and don’t pick sessions a lot. Two things we built out that help:
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Interesting! Another option if you don’t mind manually doing it is going into the enrollments for a course that has users in the waiting list, select all, and then use the Send Email function in bottom right to craft an email reminding them to go pick a session. There is a filter on the course management page to show any courses with users in the waiting list. Then tick the icon for users in the waitlist and then select all and send email.
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If they are in the course but in no sessions, they may not be on the waiting list though. You could use the filters to show 0 sessions once within the course to do the same manual email process though.
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For clarity, I was referring to filtering on course management page where you can filter courses with people in the course waiting list (meaning they haven’t picked a session at all). If you apply that filter, then on the right you can click the icon of people in course waiting list and it will filter enrollments to those so you can just select all and send email.
+1
Great thoughts folks, thank you.
Yeah, like
For us it’s employees who enroll into a course via direct enrollment link but then don’t select their session. Seems like Catalog link approach might solve this, since like you were stating if they enroll in the course via a course link that’s available in their catalog the enrollment step should include picking the session.
Hmm, hmm, hmm… always wondering the best way to get folks enrolled in voluntary experiences.
And, best answer goes to
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Can a thread (namely this one) be changed from a Question to an Idea? Or do I need to go make an Idea now for this Notification type?
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Remember when launching a new LMS it’s a bit of process to get your users following a path you want/need them to follow.
+3
Can a thread (namely this one) be changed from a Question to an Idea? Or do I need to go make an Idea now for this Notification type?
I don’t think we can, most people make a separate idea and then link back to a related discussion thread like this one.
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They have some magic tools so maybe Erin or Elliott can do this
+1
They have some magic tools so maybe Erin or Elliott can do this
+1
Cheers, thanks
Here’s the idea:
Please upvote :)
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