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Notifications for outstanding courses for multiple Courses

  • March 8, 2023
  • 4 replies
  • 84 views
T
Novice III
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Hi,

We currently have 3 compliance courses that need to be completed within the business. There is no deadline set for these courses but they are mandatory. Is it possible to have a notification created that will be sent to any user who hasn’t completed these courses all in one email? I have seen there is an option for outstanding course but it seems to generate a separate email for each course. Ideally I would want any outstanding course (From the 3 compliance courses) to be included on the email and only sent to the users who have any of the 3 courses outstanding. 

Hope this makes sense!

Thanks,

Best answer by Annarose.Peterson

You can use the notification type “Digest: Learner has yet to complete course”.  This notification has a short code that will list all the courses a user has not completed on it (listing the courses assigned to the notification).

Here is the knowledge article that talks about this notification:

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-Events-and-Conditions#Course.Digest:LearnerHasYetToCompleteACourse

    4 replies

    Annarose.Peterson
    Hero III
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    You can use the notification type “Digest: Learner has yet to complete course”.  This notification has a short code that will list all the courses a user has not completed on it (listing the courses assigned to the notification).

    Here is the knowledge article that talks about this notification:

    https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-Events-and-Conditions#Course.Digest:LearnerHasYetToCompleteACourse

    Annarose Peterson (She/Her)
    T
    T
    Novice III
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    • trilly
    • Author
    • Novice III
    • March 8, 2023

    @Annarose.Peterson Hi, This worked perfectly. Thank You!

    Annarose.Peterson
    Bfarkas
    jlreonal
    Guide II
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    • jlreonal
    • Guide II
    • March 9, 2023

    We also used ‘Digest: Learner has yet to complete’ notification for some courses but opted not to use it anymore. Be mindful of the schedule as it will continuously send a reminder to learners until they complete the course. There are learners who do want to receive reminder notifications especially if the course does not have a due date set.

    T
    Novice III
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    • trilly
    • Author
    • Novice III
    • March 9, 2023

    @jlreonal Yes I did think about the schedule so I have set this to ‘Manual’ so I can just choose myself when to trigger. As I am just using this for compliance courses only ideally all users need to complete the courses ASAP - Hopefully the notifications will annoy them enough that they do the course! 

    jlreonal
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