We are having issues with the question to expert notification. It is active, however an email is never sent. It also will not permit me to select a filter so I can choose an email destination.
Has anyone has success in this using this notification?
Question to expert
+10We are using it and haven't had any reports of this not firing...have you checked that the “email” option in enabled and not only the notification section? Also, make sure you have an expert tied to the channel you are asking a question about and that the expert has a valid email address you can check. You cannot configure an independent email address for this as it only goes to the channel expert(s).
We are using it and haven't had any reports of this not firing...have you checked that the “email” option in enabled and not only the notification section? Also, make sure you have an expert tied to the channel you are asking a question about and that the expert has a valid email address you can check. You cannot configure an independent email address for this as it only goes to the channel expert(s).
Thank you
I have also email selected in the settings:
Not sure what other setting would need to be checked/adjusted.
+10Have you checked your Junk mail folder? Also, have you enabled your DKIM and SPF records? This is necessary to eerie your emails come in properly. You might also want to check with your IT team know if they may have blocked some emails…
https://help.docebo.com/hc/en-us/articles/14650952792338-Domain-Management
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