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SCORM package - view only one time leads to problems

  • January 30, 2024
  • 4 replies
  • 39 views
C
Contributor I
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What is your experience of setting a SCORM LO to view “one time only”? My experience is that users frequently lock themselves out of this LO and need it resetting because they somehow manage to lock the LO before reaching the criteria for completion which means their results are not logged. I’d like to determine if this is a problem with the LO setting, with Docebo, with my SCORM package or user error.

Context:

  • SCORM LO is a timed test (the timer is javascript in the course rather than any native function of Docebo)
  • Results are reported to the LMS when a learner clicks “submit” at the end of the test or when the timer reaches 0
  • Completion is tracked using the results slide
  • The LO is set to view “one time only”

I’d say at least 10% of users lock themselves out of this SCORM LO, I have to reset the test and they try again. What could I test/change to establish the cause of these frequent lock-outs?

 

4 replies

KMallette
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  • KMallette
  • Hero II
  • January 30, 2024

@ChristinaC Where is the setting for the one time only? In Docebo or Scorm?

I’d lay my bet that its a user error. Can you provide more instruction on how to avoid getting locked out, such as “you have to complete this in one sitting”, “don’t click XYZ”, “Don’t do this from a cell phone” , etc.

KMallette, Surgical Training Institute (STI) (previously with Viasat, Inc.)
dklinger
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  • dklinger
  • Hero III
  • January 30, 2024

@ChristinaC -  A proposal You can establish an instructor for the course. That instructor can be directed to support course resets.

@KMallette I believe is going the right direction - in some cases you can lock down the SCO and support infinite views. If you lock down the SCO? I believe you can then reset on opening the SCO again. A bit of a PIA for the learner - but it may fit.

We ran into a situation where we broke up learning into two LOs (content vs quiz) as when people when to look at it again? The views setting locked it down. So we set the first LO to infinite and then the quiz LO to have only a single view. It is on the group that requested the course as a PU to go in and do course resets.

C
Contributor I
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  • ChristinaC
  • Author
  • Contributor I
  • January 31, 2024

@KMallette There is another SCORM LO before the test that gives instructions, including saying don’t click till you’re ready, you can only view it once etc. 

@dklinger thank you for your thoughts, that’s helpful.

I wondered whether there was anything in the auto-play settings that was making the course advance automatically when the instructions LO is complete, but I’m pretty sure I’ve disabled anything like that.

If it is user error (which I do suspect, I just want to be sure I’m not missing anything!) I’d be interested to hear from others whether your learners also need the locked LO resetting often despite instructions on how to avoid it.

 

KMallette
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  • KMallette
  • Hero II
  • January 31, 2024

@KMallette There is another SCORM LO before the test that gives instructions, including saying don’t click till you’re ready, you can only view it once etc. 

@dklinger thank you for your thoughts, that’s helpful.

I wondered whether there was anything in the auto-play settings that was making the course advance automatically when the instructions LO is complete, but I’m pretty sure I’ve disabled anything like that.

If it is user error (which I do suspect, I just want to be sure I’m not missing anything!) I’d be interested to hear from others whether your learners also need the locked LO resetting often despite instructions on how to avoid it.

 

Yes… despite instructions, I frequently have to step in as an admin 🙄.

 

KMallette, Surgical Training Institute (STI) (previously with Viasat, Inc.)
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