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Suspended Status - Use Cases?

  • 1 February 2022
  • 5 replies
  • 442 views

Userlevel 6
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Hello Fellow Admins, 

I noticed we have a suspended status option available for course enrollments.

  • What is the use case for this status?
  • Should this be used when archiving courses for learners who did not complete the course?
  • What do you use it for at your company? 

Thanks!

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Best answer by alekwo 1 February 2022, 14:01

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Userlevel 7
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Hi @Jessica Overby, so far, we only use the Suspended status in only one case.

We have a few mandatory courses for employees, and it happens, that after the rollout and initial enrollment, some of the people are leaving the company.

We have integration with our HR system, that deactivates them in the LMS, however their course enrollments aren’t updated. To make the completion tracking easier and keep records and the learning history, we are putting those former employees who didn’t complete mandatory courses in the Suspended status.

An advantage we recently learned, is that once someone is rehired to the company, we can easily restore their course progress, so they don’t need to restart their learning from the beginning.

Userlevel 7
Badge +8

Agree @Jessica Overby what does it actually do? Found this:

https://help.docebo.com/hc/en-us/articles/360020082940-User-Levels-Roles-and-Statuses

search for “suspended”

Userlevel 6
Badge +1

Hi @Jessica Overby, so far, we only use the Suspended status in only one case.

We have a few mandatory courses for employees, and it happens, that after the rollout and initial enrollment, some of the people are leaving the company.

We have integration with our HR system, that deactivates them in the LMS, however their course enrollments aren’t updated. To make the completion tracking easier and keep records and the learning history, we are putting those former employees who didn’t complete mandatory courses in the Suspended status.

An advantage we recently learned, is that once someone is rehired to the company, we can easily restore their course progress, so they don’t need to restart their learning from the beginning.

Hi Alex, 

This is an interesting idea. Is there a reason why you are not just removing the deactivated users from your reporting instead?

Userlevel 7
Badge +1

Hi Alex, 

This is an interesting idea. Is there a reason why you are not just removing the deactivated users from your reporting instead?

 

In the reports we do, still many Power Users are only (or mainly) using the course editor, and there in the Enrollments and Reports tabs Docebo is by default showing all active and inactive users without any indication. So, having those inactive marked as Suspended is making it immediately visible that they are not going to complete the course.

Hi Alekwo, are you manually switching the employees to status suspended or is this done automatically?

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