Tracking email notifications sent by Docebo (notification log)

That’s a great workaround. Thank you for that tip. I will get that implemented.

Regards,

Cheryl

Hi @keiishida thanks for letting us know. We’ll bring it up to support. Have a great day! 

I use this feature and it is so handy.

In the helpdesk I look after when people say “I was never told about this course” or similar, searching the email trail and then letting them know it might be in a spam folder, or yes the system didn’t send you an email this time (my bad) is really handy for problem solving.

I also use the email account as a way of gauging activity on the system with people enrolling, course reminders etc.. which was an added bonus. 

Hi Cheryl, 

There’s not a notification log that’s exposed to customers but what you can do is add an email to be cc’d on all email notifications sent by the platform. Some clients have created unique email addresses for this specific purpose so that they can login to those accounts and search for whatever notifications were sent by the platform. If that’s not feasible you could cc a personal account and create a filter that filters all of those emails into a folder that you can review. 
 

 

Do you know if that field (or another method) will allow you to send those CCs to more than one address? Our platform has Extended Enterprise, so we’d want emails to go to each specific domain under the EE.

Hi Cheryl, 

There’s not a notification log that’s exposed to customers but what you can do is add an email to be cc’d on all email notifications sent by the platform. Some clients have created unique email addresses for this specific purpose so that they can login to those accounts and search for whatever notifications were sent by the platform. If that’s not feasible you could cc a personal account and create a filter that filters all of those emails into a folder that you can review. 
 

 

Do you know if that field (or another method) will allow you to send those CCs to more than one address? Our platform has Extended Enterprise, so we’d want emails to go to each specific domain under the EE.

Wonder if you could accomplish the same end result within your mail client though - for example, the cc from Docebo is abc-notifications@whatever.com. Then configure that mailbox to auto-forward to any number of other addresses…?

I’ve been using this for a while now and have really adapted. A searchable Google Inbox with labels and auto-forwarding really is more powerful than Docebo’s internal features for emails/notifications. Would love more internal control, but I’ll take my system in Google now over not having any at all.

I used this kind of solution (CCing all emails to a Do Not Reply inbox)  with a different system.  It worked well while I was trying to better understand exactly what triggered an email and ensuring that the wording of the email made sense in context to the trigger. However, in that system I could control which emails were CCed.  I work at a company that utilizes ILTs and also has Extended Enterprise, so the volume of emails will be significant.

The issue it creates at scale is that I don’t need or want to generate that many emails in a CC box.  I would like to be able to determine which emails have a CC on them.  It is just a lot of wasted space on the server. I don’t need to know that a session is starting, but my learners do. I don’t need to know that a session was created, but the learners do.  I do need to know that a learner was informed that they were still showing as incomplete for HIPAA training, and later that the learner’s manager was informed that they were not in compliance with the completion of required HIPAA training.

I  hope this helps.

Side note: A good practice if you are going to have emails CCed into a box is to give each ‘type’ of email (combo of trigger for a collection of courses/LP etc) an identifier for that email.  That way if you do need to search an inbox you can put in the ID and all the emails that have that same ID will result. For example, if you have certain emails used for compliance courses and you need to pull up proof that a person was reminded relative to their enrollment date that they had to take training.

A BCC option would ideal. 

We are in a compliance audit right now and we need to be able to prove that specific employees got the notifications of courses being assigned and coming due. We are going to take a hit on that, I’m sure. When you cc yourself, does it happen to show you everyone who was sent the notification?

As others have mentioned, this is simply a CC not a BCC, so it is a workaround, but not a true solution.  It is too easy for the user to click reply.  There really needs to be a BCC option.  In addition, there really should simply be a searchable email log in the system, showing what emails have been sent.  There should also be an option to see any email failures, such as bounces, invalid email address, or email servers not accepting the email.  This can help with compliance as well as user complaints that “I didn’t receive the email.”  Previous systems I have used allowed me to view the log, search, and even download a message to show that we did send the notification out.

This has been discussed for 2+ years now.  It would be great if Docebo would engage and consider this.

Unfortunately, our IT team has confirmed that we cannot rely on CC’ing every notification from Docebo as a solution for tracking whether a notification has gone out. Our Microsoft information security settings only allow a maximum of 30 emails to a recipient from a single sender per minute; this is a hard limit and cannot be adjusted.

If all of these emails being sent from Docebo are CCing the same address, it sees this as a possible attack coming from one sender so many times. Other mass company emails go to a Group address to each individual member 1x so it sees it as receiving one email per recipient. This sees the Docebo CC email as mass similar emails from one sender to one mailbox, so it is a different scenario.

Is there a way to slow down the notifications so that they are not at 30/minute?