I found the problem.   The mp4 files I used have a profile set to high when it should be set to baseline.  I had to change it.   Now the files are being uploaded.

Hi GeorgeK 

I am a newbie to Docebo and while uploading the mp4 files i am getting the same error. 

I see you have found out the solution, can you help with what you did to resolve this error? 

Ami

Of course I can share my solution but it may seem overly complex if you are not using Linux (Ubuntu specifically).  I bet there are other ways to accomplish the same task through a UI; I don’t know of any in all honesty out of the top of my head.

This is the command I execute in order to change in bulk the format of all my MP4 files.   The CLI I use is FFmpeg which seems to be also available for both Windows and MacOS

for f in `ls -1 ./folder`; do ffmpeg -i ./folder/$f -acodec copy -profile:v baseline -pix_fmt yuv420p $f; done

For a single file the following command works:

ffmpeg -i ./folder/file.mp4 -acodec copy -profile:v baseline -pix_fmt yuv420p file.mp4

The important argument is the -:profilev baseline

In case you are wondering the information on the acceptable MP4 specifications are found in this page.

Hope it helps!

Thank you for the prompt response you were right his is too complex for me :D 

Will check with my IT team and also will go through the article you shared.. 

Hope i too find the solution

@Amikotak , you can try processing your videos in Hand Brake and see if they upload after they are processed.  I have run into that in the past and that seemed to make it work.