Unresolved Hanging Up Salesforce Enrollments Sync

  • 30 January 2023
  • 3 replies
  • 31 views

Userlevel 1

Has anyone run into the problem where the Enrollments Sync just hangs up and never stops? This is a problem because we can receive notifications from Docebo for FAILED syncs, but not for syncs that start but never stop. What happens is we realize weeks have gone by that training records are not updated. Then we open Docebo and see that the Enrollments Sync is still in progress. Docebo Support said that we need a Salesforce developer to configure a notification within Salesforce to notify someone that the sync started but never completed.


3 replies

Userlevel 1

@jshipley We experience delays in syncs to the Salesforce managed package (mp). They are never consistent and it requires us to manually intervene and resync. We have worked with support over the past year with no resolution to a consistent sync process. Are you still experiencing sync issues to the MP?

Userlevel 1

It doesnt happen often enough that we have needed to create a Salesforce notification. We do have to manually check it or wait for a ticket to come in saying someone’s training status hasn’t been updated.

Userlevel 1

@jshipley We were also told by Support that syncs are getting hung up on themselves. Meaning, the first sync doesn’t finish and the clock strikes the next hour and another sync kicks off. We are still waiting on a resolution to this as it affects our downstream processes in Salesforce all the way to our billing. I hope they have a sync loop solution soon.

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