We have a user who has been active prior and was receiving emails in 2022. They are no longer receiving these and wish to. Is there a way to see what has been sent and if it bounced back? Their IT department states the emails are not coming through. Could there be other issues causing the email to not go through like an inactive status?
Thanks in advance!
+8
tough to say without seeing the actual data...was this user changed to a PU perhaps? Check that they are included in the branches or groups aligned to the notifications they should be receiving.
Another way to check is with someone who is in the same branch/group; this may help you pin down what may be causing the emails not to go out. Are you sure they have a valid email address? If there are no bounce-backs from your IT team, you can set that up in Docebo to receive them.
Goto Advanced Settings > Advanced > Return Path field. Enter your email address to receive any bounced emails; or you can also be copied on ALL emails if you also add your email in the field called, CC this email address for all emails sent by the platform (except for the recover password email), at the top of the same page.
+1
Thank you for the reply! We ended up figuring it out. I was because of the status. We had to “Activate” the user’s Status as she hadn’t logged on in a while it had I guess switched her automatically to Inactive and the emails wouldn’t go out with that status apparently. Hopefully this helps someone else in the future!
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