Utilizing Skills in Your Platform

Following along! I would love to hear some other best practices too. 

Hi @Julianne_Foster, have you checked out this guide?

In addition to the advice within the guide, it also refers to our DU course on Managing Docebo Skills.

I know this isn’t precisely what you’re asking for, but it may be a good place to start if you haven’t read it already!

We are starting to roll out My Skills, the Skills Dashboard, and the My Skills portion of My Teams (for managers), and I’m happy to share some advice:

1. Initially, we were seeing a lot of random skills being “recommended” to us which was confusing. The best thing we could do was turn off the My Skills (essentially All Skills) skill set on the Skills Management page. This ensured that skills that have nothing to do with our industry or our accepted terminology did not appear in the mix.
2. Then we had our stakeholders come together and identify the names of skill sets they would need, and the skills that would be part of those skill sets. Then we populated each skill set so that it met our needs. We had to create a number of custom skills to fill the skill sets, but the platform actually contains a good number of useable skills as well. We ensured that these edited skill sets were active.
3. Our next step was to have our stakeholders go back into their courses and ensure that their new skills terms were associated with the proper courses. This ensures that when someone goes through the My Skills wizard and selects their job title>skills>competency levels, they will then see recommendations that meet their skill development needs.

NOTES:

-- It appears that SuperAdmins still get skills recommended to us that come from the My Skills master skill set. As a result, we do our testing using the “Log In As” (proxy) feature to see what the skills recommendations look like to others. What we SuperAdmins see isn’t necessarily what others see in this respect.

-- For the course recommendations to actually happen, you’ll need to make sure the individual has visibility into content by making sure the catalogs are available to their branch/group/etc. Otherwise the recommendations My Skills page will be empty of content.

-- Setting up My Skills can get a bit confusing as there are too many places where the term “My Skills” is used and they often mean different things. For example:

1. On the Skills Management page, My Skills is the “master” skill set including all of the skills in the platform and your custom skills as well.
2. On the User menu, the My Skills section refers to the course recommendation screen learners see at the end of the aforementioned wizard process.
3. In the learner’s profile, My Skills refers to the overview of the selected job title and related skills. This is referred to on the Skills Dashboard as “Your Skills.” 
4. You get the picture.

Please let me know if you need me to clarify anything. Good luck!