Zoom Video Conferencing Sync Error

We’ve had 1 report of this but I hadn't yet dug into it…

We were able to fix it by clicking SAVE again and the error seems to go away...have you tried this?

I was hesitant to log a ticket as I thought it might be user error (seem admins are editing details during live events) but seeing this makes me think there may be a bigger issue at play.

We did try that as well - but it only works for Super Admins. When a power user tries to open the event and click save again it continues to produce the error. 
 

hmm interesting...think that’s how we solved it as well…

did you log a ticket for this?

Following as I am experiencing this same issue. Discovered this error yesterday and was hoping to find a quick resolution. 

Currently going to use the Custom Tool area with Zoom Links to navigate this issue until resolved. We have daily training, weekly changes and updates to events where this error is causing trouble. 

Yes I have a ticket logged already but they haven’t confirmed the issue yet they’re still investigating.

I am starting to wonder if the Zoom v3 changes somehow had an impact to v2. Since in v3 - only super admins can set up zoom ILTs...

shouldn't be the case since you have pair Zoom to V3 to get it working...

@megan.malon good to know that using the custom link does not generate the error...will advise our team do so in the meantime and I will log a ticket as well.

Hi,

Has anyone had any updates from Docebo Support regarding this problem? 

Thanks

Support told us there should be a fix by Oct 25.

My support quoted me Nov 8 for the fix. I hope its Oct 25!

Has anyone had any updates from Docebo Support regarding this problem? I am experiencing this issue today. I have a ticket in, but waiting to hear back. 

We are experiencing this issue as well. Yesterday I wasn’t able to create an event at all, and today I can create an event, but I get an error regarding syncing the video conferencing tool. This has been happening on and off for a week now, and I have opened multiple tickets, but no solution yet. 

I appreciate the idea of creating a custom link, but am concerned how that will affect reporting. Any other tips or tricks?

Thanks so much for your thoughts and ideas.

I received these instructions from Docebo on 12/1/23 and it worked for us. Log in as a Superadmin and access the Admin Menu by scrolling your mouse over the gear icon. Then, find the Zoom V2 section, and click on Manage.

Activating and managing your Zoom account in Docebo. 

Once your account is properly created in and configured in Docebo, and the Docebo app is available in Zoom, you have to pair the Docebo Zoom account with your Zoom account in order for the integration to work properly. To do so, log in to Docebo as the user who configured the account to be paired, access the Zoom settings page from the Admin Menu, look for your account in the list of configured accounts, click on the ellipsis menu at the end of the account row, and select Pair. Hope this helps. 

Update: The issue was that the facilitator’s Zoom license had expired. Once we created a new license and paired it, the events saved successfully.