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I have a use case where EA8 from NGP VAN is used for email campaigns and links to Docebo courses/assets are included in these emails. It seems however that this system can’t deliver links that contain the hash symbol - when users try to click on the link, they get an error page. Suggested workarounds have included:

  • Using the email newsletter feature in Docebo. This would likely require some integration with NGP VAN’s systems in order to get the data needed from email interactions.
  • Continue using EA8 for emails and leveraging https://bitly.com/ which generates shorter links with no hash symbol and allows for metric tracking.

I wanted to check with the Community to see if anyone else has encountered this and if they’ve tried other solutions.

 

cc: @aszkutak 

Thank you!

Another option would be to use links that are pointing to the course overview page (and are allowing users to first read the description and then decide if they want to enroll) instead of the enrollment links.

 

Those won’t have the # sign… as they look like:

https://<site>/learn/course/view/elearning/<courseid>/<course_name_slug>
or, if they are using SSO:
https://<site>/lms/index.php?r=site/sso&sso_type=saml&id_course=<courseid>

 

However, there is no way to have them automatically generated from Docebo, they need to be built manually or using a script or API (I’ve written a Slack bot to generate them for us).

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