The bureaucratic ticket intake and resolution process makes it worse because every time you have to go to Tier 1, wait, then go to Tier 2, wait. SLAs are fulfilled by reps responding to the messages but not by finding solutions. It’s said we can get better support but we have to pay extra.
Do any other system admins on here find Docebo Support exceptionally poor when it comes to assistance with Salesforce integration?
Userlevel 2
Be the first to reply!
Reply
Log in to Docebo Community
Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account
Docebo Employee Login
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.