Hi all,
We’ve noticed that when we edit a user, say for any reason from something as simple as a typo in their name or if they transferred to another location, that it for lack of a better phrase “re-enrolls” them into courses in which they were already enrolled and thus impacts accurate reporting.
For our use, 99/100 times we do not want a change we make to a user’s profile to impact their enrollments but it does. Is there a way around this? Or is there something we need to change to ensure this doesn’t happen?
Editing User Impacts Enrollment Rules/Skews Reporting
Hmm. this sounds suspiciously like a bug, not sure I’ve ever seen, unless the change you make triggers a group/enrollment rule?
Agreed this sounds very odd. Curious to see examples of a ‘re-enrollment’ as a user can only ever be enrolled once in a course (unless specifically unenrolled) based on current system design.
Ok, sorry, I was inquiring on behalf of someone else so this is what they came back with, if this information helps explain our issue some more:
There’s an enrollment rule set up. So when we edit a user, password, branch, group etc. it automatically enrolls them in anything they weren’t enrolled in before, which we do not want to happen.
...Or if they were enrolled before in a course before that, it will change their enrollment date to the day you made the user edit
We have some enrollment rules and I haven’t seen this be the case for our users (yet). Definitely get a ticket open so that it can be investigated further by support.
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