Best Answer

User Sign Up Email "Reset Password"

  • 16 March 2023
  • 3 replies


I have a question about the email notification users get when a new account is created for them. The notification currently gives user a link to “reset” their password. I am worried this is confusing, as users are accessing the platform for the first time and have never created a password before, so they have no password to “reset.” Rather, I would like all messaging to refer to “creating a password.” 

Does anyone have advice on how to configure messaging to be centered around “creating a password,”  rather than resetting a password? 


Email received by new user: 

After user clicks on “Reset your password” link:




Best answer by KMallette 16 March 2023, 18:57

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3 replies

Userlevel 6
Badge +2

@meaganpI totally agree with you.  Having a ‘reset password’ is very confusing. The problem is that emails can be intercepted and “live” passwords are not a good thing to have.

The best alternative that I’ve found is to use a standard temporary password (like Changeme1), and not use the password short code. Then be sure to configure the account to force a password reset on the first login.

Doesn’t solve the security issues 100% but it does help with the confusion.


@KMallette Thank you so much! You are always so helpful. 

Userlevel 7
Badge +7

you can change the language with the Localization app...some examples of what you can change