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Docebo Feedback

Share your thoughts and feedback on what Docebo is doing well and what we can improve on!

  • 78 Posts
  • 197 Replies
78 Posts
gbito
Novice I
gbitoNovice I
asked in Docebo Feedback
Survey Results by Instructor and Session?

We have many instructors teaching the same class, but different sessions. We also provide a survey following a class to collect attendee feedback that can provide valuable insight to the effectiveness of each individual instructor’s delivery. The survey results can help the instructor improve perceived weaknesses (e.g., pace, clarity) while continuing with what they are doing well (positive feedback).Currently the only way I've found to view surveys displays all sessions/all instructors (Course Management, Reports, Training material statistics).Question: How can each instructor get notified (or retrieve) survey responses pertaining only to the class sessions they taught and not show survey responses for other instructor session deliveries?

1391
Daniel
Hero III
2 years ago
erin.brisson
Docebian
erin.brissonDocebian
published in Docebo Feedback
What can I find in Docebo Feedback?

 Welcome to the Docebo Feedback Category! This post explains the purpose and themes within this category. What is this category about?This category is for you to provide feedback about Docebo as a company (not Docebo products or ideas). We truly value your feedback and want to know what you think we’re doing well as an organization and any suggestions for improvements.  What can I do here?We encourage you to share your feedback in this category and we hope that we can invite transparent and collaborative conversation around the ways that Docebo can continue to be a valuable partner in your organization’s success. You can post Questions and Conversations in any category. Conversations are the most common type of post in this category.Questions are in Q/A format. They can have best answers, which give points to the user that posted the solution and highlights the answer for everyone to easily find. Make sure to mark an answer as best if it solves your problem.Conversations are for open-e

320
erin.brisson
Docebian
2 years ago
sgary
Helper I
sgaryHelper I
posted in Docebo Feedback
Solicit feedback on support cases

Allow a mechanism for providing feedback on a support case after it’s closed. Have Docebo support teams use that feedback for QA and coaching to support agents. We’re often finding ourselves frustrated with a support interaction, but don’t want to have to involve our CSM on every thing that went wrong unless it’s an majorly impactful situation. Empower your customers to help make service better.

331
erin.brisson
Docebian
2 years ago

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