Docebo Feedback

I have been experiencing a 500 error since yesterday afternoon and the problem still persists this morning. I cannot create new courses (ILT), and I cannot access Classroom Locations.  Is there some type of outage?

I’m new to Docebo and began setting up notifications this week. Hit one snag with the email notifications not coming through but our IT department fixed it by “whitelisting IPs in our anti-spoof ruleset for the email in the ‘From (email)’.”Today I’m running into this issue where the Description text box isn’t appearing in either the Email or Notifications tab. It did eventually pop up by closing out and coming back in. But I’ve been noticing other issues as well, like filling out the body for one (email or notification), going to the other one, going back to the first and the body is gone. Not sure what’s going on with the UI but just wanted to mention it.   

How do you manually trigger a Due Today notification with the new notification updates?

1. What specific problem or challenge are you facing?*Organizing our content in a logical way in the platform and being met with what feel like half solutions. We would like to use channels as our front-end content but they are lacking when it comes to filtering and organization compared to catalogs. Catalogs however cannot house single assets.  2. What outcome are you expecting?*What outcome are you hoping to achieve by addressing this problem? How would solving this issue improve your experience or processes?We would like to see mirrored functionality between catalogs and channels so that either could be used without sacrificing functionality. I would like the same level of filtering to be made available in each option so that I can have custom fields within a channel as well as categories. I would also like to have different content types available within a catalog instead of only courses and learning plans. (if assets co

Hi AllWe have been trying to upload on to Learning hub our businesses new starters and leavers. Normally, when we mass upload, colleagues that have been enrolled manually, are overridden. However, this time we have just received an error report saying they already exist. Has anyone else come across this issue please?

Has anyone else had issues this week with their reports not working? At first, they background task continuously discontinued but the past two days, the reports have come out blank.  This report has been scheduled to generate everyday and had been working for the past 10 or so months.

We’re on a mission to make Docebo work harder and smarter for you—helping you overcome challenges, reach your goals, and deliver exceptional learning experiences.  Your insights will shape the next generation of Docebo’s features and functionality. We’ll learn more about the challenges you’re facing and how we can help you solve them. Why Your 10 Minutes MatterCurrent Customers: Your real-world experiences help us prioritize enhancements that drive measurable learning outcomes Non-Customers: Your input ensures our roadmap aligns with emerging L&D challenges and opportunities Quick and FocusedThe survey requires just 8–10 minutes of your time Questions are strategically designed to capture meaningful insights Two Pathways to P

Hi,Where do I find information on Docebo’s Security and governance policies (UK)Thanks in advanceKate

Since we set up the ADF linked service using the username you provided (LD_USER_ALVAREZAND_461AA), could you please create another read-only account for the BIU team for exploration purposes? We want to keep the ETL account separate from any other access needs.Account: veyleru-learn_data_managed_prd_use1

I see on the feature roadmap it says the next wave of Sandbox updates should’ve happened February 17th. I don’t see any announcement of what’s in your sandbox (looking in the product updates feed & general community board)? Have I missed the announcement?

We have uploaded videos into the Central Repository that only allows learners to move backward and forward only after completing the course. We do not want learners to be able to move the cursor to the end of the video to show it completed.However, I noticed in the new course player, when a user has to retake the course > click Retake the Course it shows the cursor at the end of the video and not at the beginning of the video, which means the user can move the cursor to the beginning or to the end of the video. I would have through when you click Retake the Course it would move the cursor to the beginning of the video and not allow the user to move the cursor to the end of the video for the second retake of this course. Also when I clicked download certificate, it still showed the first time I took the course.  

Hello, Community!We’re exploring the possibility of hosting an in-person certification bootcamp followed by a certification exam event, and we’d love to hear your thoughts and feedback on this idea!👉 What we’re thinking:Bootcamp: A focused, intensive learning experience where you can gain the skills and knowledge needed to help prepare for your Docebo Pro certification exam. The bootcamp would feature expert instructors, hands-on exercises, and networking opportunities. Certification Exam Event: A structured day for attendees to take the certification exam right after the bootcamp, offering convenience and a sense of accomplishment!We want to ensure this event meets the needs of everyone, so we’re curious to know:Would you be interested in attending an in-person bootcamp? Would you be interested in attendin

Hi! I am a fairly new user, but have run into a few limitations that negatively impact our learners. I am wondering if there is a potential workaround to either of these issues:In the web browser, to navigate a PDF asset learners must *click* from page to page. Is scrolling eve an option instead? This is more natural navigation. Also in the web browser and in PDF assets, hyperlinks are deactivated. Learners are only able to access links if they first download the PDF. (We don’t want to encourage downloading as our documents are often updates, and we always want our learners coming to the browser version of the LMS to access the most up to date training.)Is there a setting somewhere that could help me with either of these issues? Thank you!!!!

I created an enrollment notification that has been working fine. However, during testing, the person I enrolled in the course did not receive the email confirming their enrollment. Has anyone else encountered this issue? This notification previously worked without any problems

Hello. I noticed with the newest release/change to the learning plan player that you can no longer right-click on a course name to open it in a new tab on your browser. I hate to see this go, as it was helpful if I need to see all the courses in a learning plan to open its properties, etc. It’s a lot faster than having two tabs of Docebo open, one with the learning plan and one with the Course Management. Any way Docebo can put this functionality back into the learning plan player? 

Is there any way we can change the “full online” label for VILT courses in the course player? It really confuses learners as they are assuming that session is actually fully booked (despite the Enrol button) - meaning they ignore and don’t sign-upEven saying “fully” instead of “full” would be an improvement.Is this a translation quirk (manual or AI) in localising the interface to English?

Does anyone know of a way of managing/deleting an observation checklist that has not been completed.  We have 4000+ employees and this is now becoming a problem with the amount of observation checklists that are just sat there in a manager to do list but will never be signed off as they are an ex-employee.  

Good morning,Does anyone have any best practices on setting up an e-commerce page? 

Hello - Newer user here.Does anyone know if Docebo can display or add a column under “Course Management” to show & filter which course is currently Published or Under Maint? Currently, I have to edit each on to open the course and find out if they are published or not.

Why is it necessary to go thru an API to find a list of courses in a catalog?. Been on help chat for over an hour and cannot get it to work. Just want to download a list of courses in a specific catalog in our platform to see what I need to add/delete instead of scrolling through page after page. Suggestions welcome. TY!

Are there plans going into 2025 to improve the advance notification system for product updates?  Every release readiness webinar happens AFTER the features have gone live in Production.  This is in no way a Readiness Webinar as we can’t evaluate our readiness for something that has already happened.  Ideally, the webinar would happen at minimum the week prior to deployment.  

We need a way to notify users when they’re enrolled in a learning plan, but I also need to exclude specific groups from receiving these notifications. Ideally, I’d like to set up a rule for group creation that allows for exclusions, like adding everyone except users with a specific domain (e.g., *@example.com). I haven’t seen this capability in the system so far, but maybe I’ve missed something. Do you have any ideas on how to achieve this?

@alberto.pegoraro I’ve read your multiple course completions post and I wonder if you have plans to incorporate external training activities in your recertification process? It would be great to be able to archive external training records where the record has been renewed? We use the External Training app to hold the training certificates we receive from our external providers, these courses are renewed also but rather than delete the old record we’d like to keep it for historical reference. Much like what you are doing for e-Learning and ILT enrolments it would be great to be able to archive old external training records.   

Would love to have a setting that will automatically display the course description on all courses. There shouldn’t be a need to add that widget for every single course. 

Hi, I find the wording of the e-mails from the Automation app to be a bit misleading, especially when there were errors in the Background Job. We run an overnight import of user details from our HR system, and if there are any errors in the import (usually a branch code that doesn’t exist) the e-mail subject says “The background job has been completed successfully”. I find this a bit misleading, especially where the body will say ‘Completed successfully, with errors’. If there are errors, then it can’t really be called a success. I’d only count a job as successful if it ran with 0 (no) errors at all. Could the wording of the subject line be changed from “The background job has been completed successfully” to “The background job has been completed with errors”? This would greatly help me when reviewin