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Course Notification Troubleshoot

  • August 10, 2026
  • 4 replies
  • 47 views

Hi Community - I need help troubleshooting the below if anyone can help! 

I have set up a course on the platform and want to grant one person the ability to receive a notification/email telling them that someone has ‘passed or failed the course’ so I have already 

  1. registered that user in the course so they are enrolled and set up as an ‘instructor’ 
  2. everything is set up correctly within the notification/email itself and source code for that course

They are not receiving anything and I have tried to troubleshoot this with Gemini for a bit. No sure if anyone has come across this in the last few weeks? 

4 replies

estarks8
Helper I
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  • Helper I
  • August 10, 2026

Can you provide the notification event type you’re using for this? That may help to better troubleshoot what may be happening.


  • Author
  • Newcomer
  • August 10, 2026

Hello, thanks for your reply!

The event is ‘user completed or failed a test in a course’ 

Scheduled: At the time of the event 

Filter: All branches and groups 

roles: instructors 


estarks8
Helper I
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  • Helper I
  • August 10, 2026

Few silly questions just for confirmation: 


1. You have a test set up in the course?
2. The course is published? 
3. The notification is active?


  • Author
  • Newcomer
  • August 17, 2026

Hi there! 

  1. yes there is a test set up and it is live 
  2. course is published 
  3. notification is active with green tick