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Community Feedback

What do you think of the Docebo Community? What do you like? What do you dislike? This platform is built for you, so we want to hear from you!

  • 130 Posts
  • 381 Replies
130 Posts
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rlcheesemanNewcomer
asked in Community Feedback
Adding video as eLearning

Does anyone know if its possible to turn off the enrolment feature? I want to have a series of links to YouTube videos for learners on our platform without adding training material and learners having to enrol. Does anyone know if this is possible or have any suggestions please?

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josefincNewcomer
asked in Community Feedback
Improve Waitlist Functionality by Removing Payment Requirement

Hi Community members! 👋We’d like to share a feature improvement request related to the waitlist functionality, and we’d love to hear if others have experienced similar challenges or have found workarounds. Context:Currently, students are required to make a payment in order to join a course waitlist. This triggers a payment confirmation email, which can be confusing as it gives the impression that the student is fully enrolled — even though they’re only on the waitlist. Proposed Improvement:We propose removing the mandatory payment requirement for joining a waitlist. Instead, students should be able to add themselves to a waitlist without completing any payment. This issue arises for us specifically when the course has an associated cost. Benefits of This Change:Better visibility into demand for fully booked courses Easier to manage late additions after the registration deadline Reduces confusion caused by premature payment confirmations Creates a smoother and clearer registration expe

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ETarrant
ETarrantNewcomer
asked in Community Feedback
Reports>User Personal Summary vs. Admin Menu>Users

I had a business partner search for a learner using the User Personal Summary option under Reports and was unsuccessful; but when they searched for the same learner using the Users option under the Admin Menu, they were able to locate them. 

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ETarrant
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Influencer III
JonInfluencer III
posted in Community Feedback
Can't download certificates or upload thumbnails in China. Anyone else?

As the title says, both admin and learners are unable to download certificates in China, and admin are unable to upload thumbnails when creating courses. The issue started about 2 months ago.Is anyone else experiencing this problem? Docebo support are aware of this but are so far unable to replicate the issue so haven’t found a solution. We’ve tested on different computers, networks and locations, and the issue persists, but it would be helpful to know if this is affecting other customers. Thanks!

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Influencer III
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Lindsey ElkinsNewcomer
asked in Community Feedback
Newsletter Clickthrough

Does anyone know of a way to know who has clicked on courses that were sent in a newsletter?  I want to track who is clicking on newsletters. Thank you

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KMallette
Hero II
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Novice I
James_OwenNovice I
asked in Community Feedback
Course Notification Reminders

good afternoon, We are looking to set up automatic notifications to send to users 1 week and 1 day prior to a ILT session starting as a reminder to make sure there calendar is blocked out etc.I cannot see a way to set up such a notification and add a time period, the only ones I can find is when a ILT session is starting and when a person has been enrolled.All suggestions are welcomeThank you in advance,James 

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karock7712Newcomer
posted in Community Feedback
Payment Gateways: Pros and Cons

Looking through some of the older conversations, I found some good information, but in addition to needing more information, I’m wondering how up-to-date this is.I want to know pros and cons of each payment gateway. Let’s discuss:the cost to the company ease of use for learners ease of refunding whether it forces the learner to use an account to make a purchase how well it integrates with your other payment-collection systems.We are a US based company who frequently does business in the US and Canada, but occasionally does other international business with other countries around the world. We are currently using PayPal, and while it’s user friendly and widely accepted in various countries across the world, the pay as guest feature is a pain. We receive daily complaints that it is still forcing people to use their personal PayPal accounts when they want to pay with a business credit card. It’s also a bit of a process to refund purchases because we have to do this in 2 different systems

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mkruft
Novice I
mkruftNovice I
asked in Community Feedback
[META] Changing docebo community email address

Does anyone know how to change your email address for your account in the Docebo Community platform?  I have looked all throughout the settings menu to no avail. ☹️

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JeanetteMcVeigh
Hero III
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Novice I
chonapaezNovice I
asked in Community Feedback
Automation Rule

Can we manually add more options to Automation rules beyond what’s available in the current list?

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KMallette
Hero II
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Contributor I
Teresa2023Contributor I
asked in Community Feedback
External Training - status showing as "Waiting for approval"

Hi, I uploaded a certificate to a learner’s profile but it still shows as “Waiting for approval”, do you know why this appears and how can it be removed?Thank you,Teresa

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Novice II
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Novice I
mhezmarNovice I
asked in Community Feedback
Certificate template

Does anyone have a certificate template that they use when a team member completes a course or learning plan? We are building out our LMS and are looking for options that could be a good fit. 

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Novice I
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Novice II
BuckyKatNovice II
asked in Community Feedback
Can only view the first 20 resulsts when searching the commnity

When searching the community, I see that there are a lot of posts but I can only access the first 20 results because there isn’t a navigation to get to the rest of the results. Is this a bug? If not, how do you get to all of the search results?Here’s how the top of the results appearAnd how the bottom of the results appear. 

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emily.mccarthy
Guide II
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Novice I
dhanushka dayasiriNovice I
posted in Community Feedback
Happy Birthday Docebo Community

🎉 "Happy Birthday, Docebo Community! Here’s to another year of learning, sharing, and growing together—one question, one solution, one connection at a time." 🎂🎈

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Novice I
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Novice I
slmasonNovice I
asked in Community Feedback
Uploading Certifications Via CSV?

Our warehouse needs to add certifications to users on Docebo. These team members completed the courses prior to us using Docebo. When we upload the certifications via csv, we would like it to trigger a completion on the corresponding course for those users. Is there a way to do this? 

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Novice I
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Lorraine Taylor BWSNewcomer
asked in Community Feedback
Enrolment Email Notifications not been sent

Have any users experienced issues with enrolment notifications not being sent this week?I built 6 new courses over Wednesday and Thursday and only 4 courses issued automated enrolment notifications to enrolees.  On the 2 courses without enrolment notifications, I dis-enrolled myself on one course and received a dis-enrolment notification.  I subsequently re-enrolled and still no enrolment notification.   I repeated this process on the 2nd course and received neither an automated enrolment or dis-enrolment notification.My colleague repeated this process on one of the ‘faulty’ courses.  She first dis-enrolled enrolees, then re-enrolled.  Duplicate enrolment notifications were then automatically sent for this course.The correct RSVP enrolment conditions have been applied to all 6 courses so the issue doesn’t lie in the courses themselves.Before logging a support request, has anyone else had any similar issues this week also?  Any solution/explanation would be appreciated.Many thanks.

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Novice I
vhungNovice I
posted in Community Feedback
Suggestions to prevent people too quickly completing courses?

Issue: Users are completing courses quicker than we predicted our training to take. We’d like to slow this down to ensure they’ve gone through the content thoroughly.I’m fairly new to the Docebo platform so would pick the brains of more experienced users of what features I can use. I looked into doing a scheduled release of lessons, but doesn't look like it supports it thus far. Thanks!

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Novice I
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Novice I
slmasonNovice I
asked in Community Feedback
Power Users Create Their Own Courses?

We have several stores who would like to join our Docebo. They will only join if they can use their own content. With new stores, we add them as Power Users because we can’t have hundreds of SuperAdmins. We know that they can upload their own content in the central repository but it seems that they can’t create their own courses with that content. Is there a way that this could be done?

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emily.mccarthy
Guide II
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AnthonyKNewcomer
asked in Community Feedback
Help with Docebo User API Integration via OAuth2

Hi everyone – I’m a brand new Docebo user and really appreciate this community!We’re currently setting up an integration between Docebo and our external site. OAuth2 authentication is working—we’re able to obtain the access token successfully. Now we’re trying to use the Docebo User API to retrieve user information (like user ID, name, and email) using that token, so we can sync the data on our external platform.Here’s a sample OAuth2 token response we’re getting from Docebo:{"access_token":"ACCESS_TOKEN_VALUE_HERE","expires_in":3600,"token_type":"Bearer","scope":"api","refresh_token":"REFRESH_TOKEN_VALUE_HERE"}As you can see, the response doesn’t include any user information (like user ID), so we’re not sure how to proceed with retrieving user details using the access token.Has anyone successfully done this kind of integration? Specifically: Which API endpoint(s) should we use to get user info using the access token? Any tips on best practices for securely syncing Docebo user data w

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hailey.gebhart
Helper II
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sophiedicksonNewcomer
asked in Community Feedback
Change automatic email

Hi, we’ve recently set up automated calendar invites to go out to people who sign up to courses.However it comes up with a line talking about if it’s a virtual link click here but most of our workshops are face to face and this is causing a lot of confusion with people not turning up as they thought they could join on Teams. I’m not sure how to change this from coming up on the automated invites, any help would be great. I’ve uploaded a photo so you know what I’m talking about.  Thanks 

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emily.mccarthy
Guide II
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njarrinNewcomer
asked in Community Feedback
Waiting List Report

Hello Everyone!I hope you are all doing well! With this being my first post and question, I want to introduce myself. I work at Cisco as an administrator for our LMS system Docebo and have been working in LMS for almost three years.I do have a question with the custom reporting feature, I am trying to find a way to pull up a report for our waiting list for one of our courses, however I am not seeing any options to report on thist. I could be missing something so I figured if any of you have had done a report like this or similar? Please let me know. Looking forward to speaking with you all :) 

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ShaNewcomer
asked in Community Feedback
Automation through API?

Hello Docebo community,I am seeking insights/assistance to help us automate the synchronization of employee data between Oracle and Docebo LMS. At present, we manually download Excel data from Oracle, filter and correct it for LMS, convert it to CSV, and then upload it to the LMS for synchronization.i am looking for a solution that can streamline this process by automatically pulling employee data from Oracle and syncing it with our LMS system. I am wondering if/how FTP can play to into the automation role and im also looking at WinSCP too just to see what, where and how can this be made possible. Thanking you. 

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rosalinda_VistexNewcomer
asked in Community Feedback
Removing Names from Groups:

Has anyone had recent success in removing a name from and assigned Group without losing history on the persons profile or courses?

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Contributor I
amy.rogersContributor I
asked in Community Feedback
Quick View - user overdue courses

What’s the quickest way to see the number of overdue courses for a user? I’m not seeing any super straightforward ways in the User Personal Summary (you can’t filter by due date in the courses tab and there’s nothing in the statistics tab related to due dates). Am I missing something? How do you track your user’s overdue courses?

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Contributor I
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Novice I
cswankNovice I
asked in Community Feedback
Instructions for self-registration

We’d like to provide some instructions for Users to help them self-register.  Branches appears to be a difficult concept for them to grasp.  Either they do not pick a Branch and it defaults to the first one on the list or they choose an incorrect Branch.  Has anyone found a way to provide instructions on the self-registration page?

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Helper I
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Influencer III
Lisa DInfluencer III
asked in Community Feedback
Viva Learning i framing

HelloWe are having issues with some of our Microsoft eLearning material where we have iframed in from the MS website.  These links have now been removed and instead users are expected to find content via Viva Learning.  We have Viva as an organisation but are unable to replace the iframes within our eLearning as this is not permitted by MS.  Is anyone else experiencing this?  Interested in how people are getting around this issue.Many thanksLisa

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Influencer III

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