Community Feedback

What do you think of the Docebo Community? What do you like? What do you dislike? This platform is built for you, so we want to hear from you!

  • 54 Posts
  • 208 Replies

54 Posts

martiniwinski
Contributor III
martiniwinskiContributor III
posted in Community Feedback

Why is Docebo Support so bad lately? Ticket system not working either

Any time I open a ticket with Docebo lately, none of the ticket# links work. It sends me to help.docebo.com and then says the ticket is no longer active, despite giving me the link and being a new and unresolved ticket!My most recent interaction with Docebo support was horrible. I mean, what kind of half-assed response to an urgent issue is this? That’s all I got “Invalid date bug”. Nothing else to assist. Not too pleased here lately.  

4
martiniwinski
Contributor III
8 hours ago
G
Novice III
gemmalittleNovice III
asked in Community Feedback

Complete course with past date

Hi How should I complete a course with a past date? Do I have to create a session? We have new employees  who get a course assigned to them as part of a learning plan, sometimes they may join the company with the certificate already. We were advised to add these certificates via external activities and add the certification to give the correct expiry date. However the course assigned to the user as part of the learner remains outstanding. If I complete the course it triggers it as complete with todays date and gives the new expiry from today so today plus 3 years rather than say June plus 3 years. Is my only way around this to create a session in the past, assign user to session then complete the course?  Thanks

5
R
Helper I
11 hours ago
M
Novice I
madisonthompsonNovice I
asked in Community Feedback

What does this error message mean?

One of our learners is getting this error after enrolling in one of our courses - it reads “We apologize, and error has occured. Error initializing the UI: media failed to load - no’media.error’ provided.” I’m not sure if it’s a Docebo issue or maybe something to do with their computer? She seems to be the only one experiencing this issue. 

6
dklinger
Hero II
1 day ago
T
tsundeclayNewcomer
asked in Community Feedback

Payment gateway recommendations

We are looking for advice regarding payment gateways. We are located in Canada and may be selling courses to clients in different provinces (with different sales taxes). We will require credit card payments only, no POs or alternative payment options. In the past, we have used Chase and Bambora, but neither of these has an integration with Docebo.Any recommendations for a payment gateway that is reasonably priced, easy to administer and reliable?  

0
T
1 day ago
Jtischler
Helper II
JtischlerHelper II
asked in Community Feedback

EDIT button for posts in community!

Can we get an edit button to be able to edit our posts please??

14
cgroetzer
Novice III
4 days ago
rmccormick
Contributor I
rmccormickContributor I
asked in Community Feedback

Changing observation checklist response after approval

I have an observation checklist where the responses were entered incorrectly and the manager approved prematurely. Now there is no way for the user to retract or manager to reject, so the user/learner can alter the response.I’ve unenrolled and re-enrolled, but the old response is still reflected/observation checklist automatically shows complete even with new enrollment.Is there any way to retract/reject an observation checklist once submitted and approved?Is there a work around?Any feedback/assistance is greatly appreciated!

2
rmccormick
Contributor I
5 days ago
gstager
Hero III
gstagerHero III
posted in Community Feedback

Odd Community Glitching

Does anyone else randomly get this strange glitching happen with their view within the community?I have seen this a few times now and it doesn’t stay long. Usually goes away after a refresh or two.Nonetheless… 

12
elliott.vickrey
Docebian
6 days ago
R
RHalayNewcomer
asked in Community Feedback

Automatically Unenroll Learner from an ILT When Marked Absent

We have run into issues when a user doesn’t show up to an ILT session. These sessions have a single event and when the user doesn’t show, they are marked as absent. The issue we are seeing is the course still shows as “in progress” or “not started” for the user. Is there a way to have them automatically unenrolled from the session after they are marked as absent or at least have the session no longer show up for them on their “in progress” or “not started” courses. We want to keep the absent status so we can report on it but we just don’t need to have the course cluttering up the widget on their home page. 

0
R
6 days ago
Bfarkas
Guide III
BfarkasGuide III
posted in Community Feedback

Default segment current product conversations and water cooler topics?

While digging through the community looking for some references for a thing I am working on, I started noticing that I mainly look at the main flow of threads on the home page. I might shift between the recent/unanswered, but rarely move to any of the sub areas specifically.The part I noticed is that when trying to poke some conversation more philosophy/usage/thought water cooler chat, these quickly get lost in the stream of help requests, new ideas for improvement, etc.Might be nice if these got their own feed on the main page, or maybe a glimpse in the right rail on the main page or something similar, to keep current active ones from being buried in the others.What do others think?

4
Bfarkas
Guide III
7 days ago
adrie2784
Contributor I
adrie2784Contributor I
posted in Community Feedback

Coach & Share "Invite to Watch"

Anyone who currently has Coach & Share or is considering purchasing it, please check out the details on the Idea titled - "Invite To Watch" Disable option - where any learner has the ability to send mass notifications to ALL learners in your platform. There is no way for us to disable this feature, so if you are using Coach & Share and not aware or are considering purchasing it, please check out the Idea and upvote it in hopes that we can get some movement to get this changed. Thank you!  

0
adrie2784
Contributor I
11 days ago
J
Jennifer MNewcomer
asked in Community Feedback

Gamification - Rewards Shop

Hi everyone, In the gamification section, I was wondering if there is a way to close the Rewards Shop but still enter new products while it is closed?I don’t think you can but  I figured I would ask.Thanks in advance! 

3
Bfarkas
Guide III
19 days ago
M
maurizio.franchiniNewcomer
posted in Community Feedback

Training package for new sales reps in Pharmaceutical field

Hello,I work as Global Training Manger in a pharmaceutical company and I’m preparing a presentation on the different incorporation training plan use from our subsidiaries that, of course differ a lot from one country to another. Could be very good to have an idea about which type of this training is done by the other pharmaceutical companies. If someone would like to send me how long is this type of training and on which topics, I will be glad to share with all the result of this small survey. I think could be useful for all to have a benchmark on this point. Thank you in advance. 

0
M
19 days ago
Nicole
Influencer II
NicoleInfluencer II
posted in Community Feedback

Notification organization

Can we please have a more efficient way of organizing and creating notifications. Ideas include:File folders to sort and file standard program announcements, custom client announcements, in-house announcements, etc.​​​​​​​ Ability to drag and reorder notifications Ability to sort by code Ability to copy notifications. It’s tedious to have to not only copy it over to create a custom notificaiton, but also all the language components as well.  Finally, once a notification is clicked on to edit, display the title or code of the said notification somewhere in the pop-up as reference.Thank you.

2
elliott.vickrey
Docebian
1 month ago
O
Novice II
ochangNovice II
asked in Community Feedback

Articulate Rise xAPI Completion in Docebo

Hello Docebo Community, Anyone uses Articulate Rise to export xAPI content into Docebo and is having issues with completion synching in Docebo? This issue is sporadic for us. Some of our learner’s view is 100% on the content side but its not updated on the platform. Any information is greatly appreciated.   

11
O
Novice II
1 month ago
I
Novice I
IsramNovice I
asked in Community Feedback

How can I create a learning path, NOT LEARNING PLAN?

Dear community;I have created two learning plans LP-A and LP-B and between these 2 LP’s there are two courses that do not belong to any learning plan ( topics are completely different)    I want users follow the learning path ( above ). They need to start with LP-A  and finish all the courses  to continue with Course 1  and so on, I want to restric access to the courses unless they complete them in the right order, but I dont want  to link them in a single learning planHow can I Prerequisite Learning plans with the  courses without creating a learning plan ?I waant a learning path, not learning plan 

5
L
Influencer III
1 month ago
V
Novice I
Vanessa GonzalezNovice I
posted in Community Feedback

Enrollment Rules not triggering

Has anyone else experience issues with the enrollment rules not triggering for new users?

13
Bfarkas
Guide III
1 month ago
gstager
Hero III
gstagerHero III
posted in Community Feedback

Community Badges

Has the team considered coming up with a few more badges?Some more lower level Influencer and Genius badges perhaps to cover some of the new categories that have been implemented since the initial badge campaign began.Also perhaps some tougher to get, more elite badges such as...A badge for hitting that 10,000 point mark @lrnlab  A badge for weekly points over 1000 @Bfarkas  Having your first week at top of leaderboardMaybe some other middle ground ones such as…Having an idea that gets implemented - (That’s a special influencer badge, there) Developing a Guide Attending an EventKeep the excitement and interest alive!

6
Bfarkas
Guide III
1 month ago
B
Novice I
becca.crumbNovice I
asked in Community Feedback

Animated PowerPoints?

Greetings!We want our presenters to be able to present a PowerPoint from the file in the platform so they always have the most recent version, but don’t want them to have the ability to edit it. We also want our audience to have access to review the PowerPoint after the workshop concludes. I am aware of the slide converter option to upload our PowerPoints, however, our presentations are pretty animation and video heavy. Has anyone had success uploading PowerPoints with animations and videos in them? If so, can you please share your process? Thank you!!   

4
Bfarkas
Guide III
1 month ago
jennadionn
Contributor II
jennadionnContributor II
asked in Community Feedback

There is no status of Failed?

Does anyone else find it strange that there is no course status of “failed” or “not passed” for a user? I set up an e-Learning shell with three training objects (a file download, an evaluation, and a survey). I set the test as requiring 100% and programmed two fake questions, then ran through the course and purposefully failed the evaluation with my test account. I know how to look at the score and how to go into the Reports tab and see which of the training materials the learner failed but the user remains in the status of In Progress. What I’m looking for is the ability to identify who failed the course, not a single learning object. Reports (screenshot included) show my test user only completed 66% of the course and is In Progress. In reality, the user completed 100% of the course; and they failed the evaluation. Enrollments tab (screenshot included) shows me the user’s score but not what a passing score is so admins would have to research that before we looked at the status this wa

2
Bfarkas
Guide III
1 month ago
Y
yahrdmehNewcomer
asked in Community Feedback

SCORM LO Not Opening For One User

2 months ago, one particular Learner was able to access SCORM files without any issues. Today, he can’t get any SCORM files in the same course to open (only video LOs will open). Sometimes it’s opening to a blank white screen, other times the new window doesn’t even open, despite the LO settings being set to “Play In New Window.”I remoted into the Learner’s laptop, made sure that popups & redirects are allowed, as well all cookies being allowed, and I cleared his cache data.When that didn’t work, I logged in as the Learner from my Admin menu. I couldn't get a particularly important SCORM LO to load either, but was able to open a different SCORM LO, so I thought maybe it was a problem with the SCORM file. But then I received confirmation that other Learners are opening it without a problem.I then went to the “Learner View” from my Admin menu to see if it would open. I was able to open all SCORM LOs without a problem.Based on this process, it seems like there’s a problem with this pa

5
pjensen
Helper I
1 month ago
gstager
Hero III
gstagerHero III
posted in Community Feedback

Did I Already Vote On This Or Not?

I thought I would make this post because I have noticed that some ideas have had  decreasing  vote numbers.Now - Everyone is welcome to change their mind on the ideas presented here, of course, but it dawned on me that it might be possible that an idea presented several months ago gets buried and manages to resurface causing a whole new group of people to see it along with those who have not only voted on it but forgotten about it too.I know how that goes. So they look at this idea that they forgot they voted on and say to themselves - “That’s a great idea!” and proceed to vote on it unknowingly removing their previous vote.So before you hit that upvote button check the color of the button.If it is light blue - you have already cast your vote. If it is dark blue - you have not voted on it. 

5
Daniel
Helper I
1 month ago
Courtney.harvey
Novice I
Courtney.harveyNovice I
asked in Community Feedback

ILT Session Enrollment Restrictions

Hello,What is the suggested solution for ILT’s that offer multiple Sessions, not all are required, and a user should not be enrolled in all of them automatically?Example: Planting a Flower ILTSession 1: Potting Supplies Event 1: Tuesday 1pmSession 2: How to pot the Flower Event 1: Wednesday 3pmSession 3: Teaching How to Plant a Flower: Saturday 2pm User wants to enroll in Session 1 & Session 2 but does not want to enroll in session 3. Do I have to create three separate Course ILTS? If I do 1 ILT>1 Session> 3 Events, the user is automatically enrolled in all three. If I do 1 ILT>3 Session with 1 event each, the user can only enroll in one session. What do you do to handle this?Thank you,Courtney

1
Jason Kocur
Novice I
2 months ago
A
angela. difilippoNewcomer
asked in Community Feedback

Reports for tracking unenrollments

Hi  I am needing a report that shows all course/session unenrollments- which include: Name of the staff memberName of the IL sessionDate of the sessionDate they unenrolled Does anyone know if this can be done? Thank you

2
A
2 months ago
S
Novice I
sfallonNovice I
asked in Community Feedback

Preview Training Material as Superadmin, not Learner

I’m trying to preview my training material (HTML pages) and grab the page URLs so I can link to them from the Course Description widget, but the course isn’t live yet--it’s prior to the start date. As a superadmin, I should be able to view the pages (not just edit them), but I think the only option to view them is through the Learner Preview, and in that case I can’t actually click into the pages since the course isn’t live yet. Any advice would be most helpful!

2
P
Docebian
2 months ago
E
Elena RavaNewcomer
asked in Community Feedback

manage files for download

hi everyone!My team just decided to use Docebo for uploading official marketing deliverables related to a product launch.I will need to organize a number of files (ppt and pdf) that commercial field can download and use with customers.Knowing I will be interested in tracking who downloads what what would be the best choice? A catalog? A channel? other ideas?Your input is highly appreciated.Elena.

0
E
2 months ago

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