Unanswered questions

Is this a known issue? See attached gif (videos cannot be uploaded here).This occurs when you edit the content within a text box in course management in the details text editor box. If you add an emoji, even just one, all of the text within the box will erase, even after the confirmation window appears that it saved successfully.I did open a ticket but out of curiosity, I am wondering if anyone else has experienced this?It took me a little while to pinpoint exactly what was erasing the content as there are not any character limits or warnings but after a little testing, I realized it happened after adding even just one emoji.

I’m wondering if someone can help...I have Power Users (planners) who need to enrol operatives into ILT sessions, but if I only assign them the branch they’re responsible for, those are the only enrolments they can see.For example, it will say 0/12 because no one in their branch is enrolled in that session, but the session could actually be fully booked with users from other branches! So, to them, it will look like there’s space on the session, when there isn’t… which seems a real problem.I don’t really want to assign all staff to them because of the editing permissions they have.Any suggestions for a way around this?

Hi Everyone, I am hoping for a little more insight on this one. I have a couple of Power Users that are assigned to the same profile. Both have the same branch path and Resource assignment: All courses and Learning plans applied. One of the users created a course and the second one cannot see it in course management.  Do we also have to add the course to a catalog even though both PU’s have the All Courses and Learning Plans resource assignment? I didn’t think that I would need to since we did not choose the All courses and learning plans in visible catalogs resource option. Most of what I have been reading within the community mentions adding the courses to a catalog.  Thank you for the help!! 

Hi all, I’m trying to use the in-platform Newsletter feature and I’m running into a few issues. The most pressing one is my text seems to be getting cut off mid-way through. I don’t see any word or character limits mentioned in the Newsletter Knowledge Base articles, and I’m struggling to figure out why this is happening. In the past, I’ve sent newsletters out with an approx word count of 300. The current one that is failing is approx 600 words. Has anyone encountered this issue before?What’s the longest newsletter you’ve sent out?

Curious if anyone knows a way to determine where in the platform a group (or Branch for that matter) is used? We heavily use groups with menus, catalogs, reports and channels but when we try to clean up our groups, it can be almost impossible to figure out where the group is being used to know if it’s ok to delete (without manually going through each of the places above to determine).Not expecting there to be a solution for this, but thought I would pick the collective Docebo support community brains!Thanks!

Does anyone use automation rules to help with automatic enrollments? Looking to streamline a process that could get very complicated as new customers onboard.

I have the files in the widget, but when viewing the course, the names aren’t there. I can only see the file type icon. Anyone have a fix for this? 

I’m a stubborn user of the classic Reports app vs the “New Reports” app and prefer to use it for most of my needs. It shows up fine in my Admin Menu, but my other SAs can’t see it. Any ideas from the hive mind? 

I would like some guidance on extracting/analyzing test data in a useful way. I’m having to spend a lot of time deleting cells from the report just so the data is accurate. The way the excel spreadsheet is exported it gives a Yes or No column based on how the question was answered. My understanding is that includes every question in the test and assigns a No if the test-taker didn’t answer the question (they didn’t get the question to even answer it). In the image below, I have replaced the No with a 0 and the Yes with a 1 in an effort to get an average pass/fail rate. This seems like a lot of work around. Does anyone have a better way?   

I made several recording using Peek and created folder in Review. Does anyone know why the “Budget Upload” recordings (see Budget Upload screenshot) have nice title thumbnails but others do not (see Change Orders screenshot)? 

Hello! Is it possible to generate basic folders via CSV in the Central Repository? Thank you!

We have some of our assessments set so that the test-taker sees their final score and also a breakdown of their performance by question category. This lets the test-taker know which areas they are stronger in and which areas they may need more study. This breakdown appears to only be visible to the test-taker themselves but the manager would like to be able to see this data. We can’t find a way to make this data show up on reports, does anyone know how we can get this to be visible to managers/power users?  

Hi, I am creating a test in the central repository and one of the questions has a technical image with code that the student will have to review to answer the question. When you look at the question, the code is hard to read,even if I increase the image size. I know you can do CTRL + to manually increase the size but is there a way to make the screen size bigger so they dont have to do this? Is there a setting that I can use to make this image easier for them to view?

Is there going to be a course or guide shared to use the new MyTeams tabs (courses and Learning Plans)?

We have a text Additional Field in our user profiles for their orgnization levels (department, division) but we found that since our HRIS has an inconsistent way of abbreviating these for employees, the informaiton does not match what we are manually entering for contractors (those that are not in the HRIS). We want to change this field to a drop down. Assuming we just add the drop down and mredo the SFTP automation mapping to that field instead of the current text field, are there any implications we are missing that we should consider? This isn’t really addressed in the help documentation. Thanks!

Greetings!Is it possible to display the course creation date in the course details section? Thanks for your help.~B

In my organisation, we do fairly regular events that can be quite large and people can attend both virtually and in-person. The challenge that I’m having is that it can be quite challenging to encourage in-person attendees to bring along their laptop and join the meeting to log their attendance, only to then leave the meeting right away. Attendance numbers are also too high for us to realistically be able to take a list of in-person attendees and then manually mark them as attended after the fact.A colleague seems to remember seeing something to do with being able to scan a QR code to confirm your attendance, which could be a better solution for us, but I can’t find much reference to it anywhere online.Has anyone got any experience in dealing with this kinds of issues?

As Super Admin, I would like to be able to create a deeplink for the My Team Course or Learning Plan Dashboard.That deeplink would include the course ID or course title OR learning plan ID or learning plan title.  The link would pre-filter the My Team Dashboard for that specific course or learning plan.​@gerrodhudson ​@brian.dominguez 

We use the image widget on some of our pages because the entire image can be a link. We know the image widget doesn’t meet accessiblity standards. We have found this the best option based on what we are trying to accomplish.An October update allows alterative text to be added to image widgets. We want to add this for accessibility purposes. Unfortunately, a tooltip displays on the page when alt text is added to the image widget. We don’t want the tooltip to display. We don’t know CSS and were given something to try..pages-widget-page .single-widget img[alt]:hover { pointer-events: none;}This doesn’t work as it also prevents people from being able to click on the image, which is a link. Does anyone know of CSS that would prevent the alt text tooltip from displaying for image widgets AND allow the image to be clicked?

Hello,I am curious.  Does anyone know if there is a way to use HTML/CSS to hide courses that are ‘Under Maintenance’ from the learner’s dashboard?  We have courses that we have retired from our catalog, but unfortunately, if a learner was enrolled, they still appear on the learner’s screen with a lock symbol and ‘Under Maintenance.’  We have considered using enrollment archiving but there are some limitations there as well…Thanks for any tips or advice!

In my company it could be possible that user accounts will be created 1 or 2 weeks before the user enters the company. For our mandatory trainings (e.g. information security, safety & health) the trainings has to be completed within the first 3 days after date of entry.I have created an automatic group and automatic enrollment rule for the mandatory training which triggers the course enrollment and the Digest notifications. But, if the account is created 2 weeks before, the enrollment is too early. Therefore, the time settings of the course internal of the Digest notification cannot be fulfilled because the user will not start until two weeks later.I know the different course time options (depending on enrollment / depending on course begin), but I am not really sure how to handle early accounts. A user defined field in the user management (e.g. “date of entry”) could be a solution.Is anybody there which have the same problem?

Hello!How can we create a Manager assignment in Docebo Connect (using Create user in Docebo) if our own system we’re pulling the values from doesn’t store the Manager IDs that Docebo seems to ask for - only Manager Name and email?  We have really been hitting our heads against the wall on this one… Any help appreciated!

We are a NASBA CPE sponsor and issue CPE certificates for many of our courses (not all). We have compliant certificate templates setup in Docebo and set those as the default template for eligible courses.Problem:Per NASBA’s directives, enrollees must complete the course within 12 months of enrolling in order to receive credit. We presently adhere by setting the course validity dates to end 12 months post-enrollment. But we’d like learners to be able to access these courses forever, just without being issued a certificate after the 12 month period.Any ideas on how to configure Docebo to make this work? We do have Docebo Connect, if that is an option.

Is there a way to generate a report with data showing how someone came to be enrolled in a course, i.e., by self-enrollment or assignment? Thanks!

Hi all,Do you use Slack V2 in Docebo?https://help.docebo.com/hc/en-us/articles/30027366503954-Docebo-for-Slack-version-2Do you know if we can use it to send a notification to 10,000+ employees? (e.g., User enrolled in a course notification)Do you use the native Slack integration in Docebo or a recipe in Docebo Connect? Thanks!