Unanswered questions

1. What specific problem or challenge are you facing?*The learning pan feature as a whole feels very static and not flexible or able to evolve the way our content does and how our organizational learning needs to. Right now, making changes to learning plans that are only supposed to apply to future enrollments tend to have negative impacts for existing users and retroactive implications. As an example, a user I’ll call Sally completed a learning plan in 2024. We added new courses to that learning plan over time (and ensured we checked off the “do not reset completion” for completed folks so they wouldn’t be impacted). Well, this user completed a course that had been added to the learning plan - not even through the learning plan, as a one-off for a new process. Because the learning plan had logic to unlock a course and trigger a notification about the unlocked content when the plan was complete, the user got that notification and was very confused. The user then spends time going in, c

There have been multiple posts about this, but no easy answer as far as I can tell.  So please help me understand…Simpl...i want staff to do one e-learning module, and in 2 years be reminded to do a refresher module, but one that is different.  after that I’m happy for them to do the same 2nd module every 2 years indefinitely.How do i do this.     

Previously i was part of an org which handles docebo there is created community page with that company credentails, now i moved to another company here also i’m support with Docebo LMS and created new account here with the new company credentails.Now i would like to merge my old community account with this newly created community page so sync my prev posts, actions and ideas which were raised earlier.

I would like to understand whether the following reporting capabilities are available in Docebo LMS, or if there are alternative ways to achieve these requirements: Courses and Learning Plans in a single report: Currently, I am unable to create a single report that includes both Courses and Learning Plans. Is there a report type or configuration that allows both to be included in the same report? Course name filtering options: When selecting or filtering courses in a report, there does not appear to be an option to filter the Course Name using conditions such as Starts With, Contains, or Ends With. Is there another way to apply these types of filters? Catalog reporting: I am unable to find a report specifically for Catalogs. We need the ability to report on catalog visibility, including which catalogs are available or visible to specific users, groups, or branches. Could you please confirm whether these reporting capabilities are currently supported in Docebo and, if not, whether t

Hello! While conducting some archive work for learning plan enrollments, we noticed a couple of topics of concern. I was wondering if anyone would be able to assist us in the next best steps forward for dealing with, what I would call, some common use cases.  Even though it is not a requirement of course enrollment archiving, the user must be active in order to archive a learning plan enrollment. You can go right ahead and deactivate them again after the archiving is complete, so I don’t entirely understand why this is a requirement. I can’t find anything about it in the related knowledge base article either (Archiving learning plan enrollments – Docebo Help & Support). In addition, deactivated users is one of the most common use-cases for needing to archive an enrollment, so I am very confused on the reasoning behind this. I would love some new perspective or to create an Idea in the Ideas portal to get it fixed. Sometimes, I will get an error that reads, “A technical error occurr

Hello all, I understand this has been an issue for some in the past, but while we investigate with Docebo via helpdesk ticket would anybody be able to provide some insight on this issue?We have imported a few LinkedIn learning courses into our sandbox for testing in preparation for a Q2 LinkedIn project, but we’re struggling with courses not completing. • We assign the course, then access it as normal.• This changes the course status from Not Started to In Progress as intended.• We are taken to the LinkedIn learning site to complete the AICC training materials.• Upon completion in LinkedIn, nothing seems to trigger the course completion on the Docebo end.The course does not register as complete and upon examining the AICC training material under the REPORTS tab we see that it is still in a Not Started status. It doesn’t change to In Progress let alone Completed.I looked at a few other threads here and it sounds like there was a hotfix. Does anyone have any pointers or advice on how we

Hello!With the new certifications process, what will happen with the certificates that are awarded manually outside of a course or learning plan?  

Anyone know how to get rid of the “Optional Courses” section in the learning plan player? We have no optional courses so this is pointless. I also would like to get rid of the time counter as it is not accurate and is causing confusion.  

Hello Everyone,Is there a way to configure Attendance Sheets to download in Landscape format rather than Portrait? The Attendance sheet layout appears to be in Landscape format when viewed online, but seems crammed together when downloaded as a PDF in Portrait mode.If anyone has come across this and can help, please let us know.Thanks, Pat

Hello Community,I wanted to reach out to see if anyone else has brought up the fact that the registration forms do not have any type of bot prevention logic. With bots becoming more intelligent and the amount of fraud online being most prevalent now, my recommendation would be to add a ‘Captcha’ on all forms that require input fields. At my company, we are going through a DARM assessment, and have hit a roadblock because bots are able to fill in this form. Has anyone encountered this before as a risk? And has anyone brought this up before for integrating a Captcha? Thanks so muchShari Bijaczyk

I’m trying to add in an iFrame of a youtube video, and the system is telling me youtube is blocking it. I have placed the address under the safe URLs, but the video will not play. I must be doing something wrong.  

I am a CSS newbie, and I’m finding so many good CSS code ideas here in the community. I’m wondering if anyone has code examples for the following Login page adjustments I’m trying to make. Any tips would be greatly appreciated. I’m trying to accomplish two things:  First, I’d like to change the wording on the SSO Login Button to say something similar to what it says on the Docebo University Login page. See screenshot. I would like our button to say Onna Employee Login.  The second thing I’d like to accomplish is changing the header background color. I’ve figured out how to do this on all pages once you’re logged in, but the changes are not reflecting on the Login page.  Thanks so much for any and all tips!  

I’m just curious if any thought has been given to allowing Power Users to archive enrollments for the new certifications? It seems that they can do everything else if assigned, but this is one that I can’t give them.Use case: I have a handful of trainers who manage safety and equipment certifications: PIT trucks, OSHA, etc. They brought up the question about how to trigger re-training outside of the normal flow. For example if there is an incident that needs to trigger re-training, or if a certification needs to be revoked. I found that with the new certification tool, a SuperAdmin can select the enrollment, choose to Archive it, and choose to “Renew Certification” from the next screen.A related issue to this is that we have certifications tied to ILT courses that our trainers typically manage with little activity from the users. If the users do not click “Renew,” then the ILT course can be taken but the certification will not be renewed. This will mean a fair amount of hands-on interv

I have one course that has three assignments (training materials). Using the Docebo MCP, it says it can only pull the grades from one of those assignments. Could someone verify this?

Hi Community,I would like to retrieve the file a learner has provided for an assignment with an API.Any pointer on how to do this?  

Hello!I’m onboarding and loading SCORM file from a vendor. I received this message while loading a course:Can anyone tell me what the learner experience will be if I use this course anyway? It’s a vendor course, so I can’t edit it. But I’m curious about what the learn might miss out on because of the error.Thanks!

There is a option to add a demo material video under the course properties > catalog options. Does anyone know if this video can be tracked to see how many users have viewed the video?  Here is the setting: Demo materialLearners will be able to preview the course sample material before enrolling in the course from a catalogThank you. 

I created an OC, and assigned an employee to be observed by their Direct Manager. However, the checklsit does not appear in that Manager’s Checklist page or tab on My Teams. What should I be looking for to correct this?

We are testing out using ILTs to record in-person classes. We’ve created a Manual-recording ILT course.We’d like to allow our trainers to write why someone didn’t appear for class, or why they had to be gone for X hours. Is there a way to do this?Thank you!

We would like to start using the Enrollment Priorities to highlight our compliance training (and make it easier to find). The current options under enrollment priorities are Mandatory, Required, Recommended, and Optional.  The problem with using Mandatory is that with the new learning plan structure (mandatory vs optional), any required course in an assigned learning plan already lists the word as Mandatory on their courses. This has led to an influx of panicked employees coming to me worried that they won’t complete their “Mandatory” training in time (which is mandatory to complete the learning plan, but not mandatory in terms of our compliance training). This also makes me hesitant to use the word mandatory as an enrollment priority option.  I’m looking for a way to change the Enrollment Priority verbiage from Mandatory to Compliance (or something similar), to both avoid confusion and to make it clear which courses need to be completed. While we are already using due dates, a lot of

In the My Dashboard > My Team page, what is the CSS code to hide the "Checklists" tab and the "Remove from Team" options?

Is there a way to export all the files from an assignnment on a course quickly ie not clicking on every single name and going through two clicks to get to the download button? A quick download all assignments button I’m missing? TIA

Greetings!I have tried exporting data from the Course Management page and have looked into building a custom report. Has anyone had success with exporting enrollment counts for MarketPlace courses? Thanks! ~B

Hello All,I’m interested to know how you all have implemented content management practices with Docebo.Our pain points:-Different functional units want to know what training materials are available in Central Repository, so they don’t recreate content.  Central Repository doesn’t have the ability to include custom fields like SME, duration, target audience, creation date, etc.-Older content is not getting vetted and removed in an a systematic way.  This is in part to the fact that we have been very loosey goosey in allowing teams to create their own content and they may or may not give any indication of the content creation date, what the expected lifespan of the content is, etc. My leader now believes the best way to tackle managing content in Docebo is to keep a Microsoft List of all the training materials in Docebo so we can add additional context in the List, and we could have other stakeholders review the List to select which training materials they want to use in their courses. (

Hello!  Has anyone come up with a solution for the hidden unenrollment button in the ILT session page of the new course player? One solution i had is to direct learners to the secret menu using the description field for the session. Unfortunately, this is very small and hard to see, though it does appear right up at the top under the session information. Can CSS be added to the description field to format it? Other ideas welcome!