Unanswered questions

Hello,I’ve come across an issue with the My Team area and I’m wondering if anyone else has experienced the same thing.We have a member of staff who has two job roles, and in one of those roles they manage a team. They have a Manager 1 and a Manager 2 assigned to them.The person listed as Manager 1 is able to view the staff member’s team through the My Team area, but the person listed as Manager 2 can’t.Should the My Team area pull through the teams of the people you manage regardless of whether you’re set as Manager 1 or Manager 2, or is this only available to Manager 1?Thanks!

Hello,I’m hoping someone can help with an issue I’ve come across.A user brought to my attention yesterday that the Retake Certification button on the course page was unavailable, meaning the system was not updating their completion date or certification status. I logged in as the user to investigate and was able to confirm that they were correct.I have since carried out some spot checks on other users with the same certification and have identified two additional people experiencing the same issue.What’s confusing is that the problem appears to be affecting some users but not others, despite them being assigned the same certification. I’ve compared the certification profiles and settings, and they appear to be configured exactly the same.Would anyone be able to advise what might be causing this or if they have came across this themselves? 

Hello Community,I’ve come across an issue that several staff members appear to be experiencing when attempting to renew their certifications.For some reason, the option or link to renew an expired certification is not appearing for them. We’re seeing this across multiple users, which makes me think there may be a broader issue at play.Has anyone encountered this before or know what might be causing it?Please see the screenshot below for reference.Thank you in advance for any insights or suggestions.

Hi everyone.I have an existing course which successfully ran with three sessions, all marked ended. I added two new sessions to the course, each with its own event and the course is in the same catalogue as before, following the same approach and same options we always use. The sessions have also appeared in my digital calendar as it is an online event. These two sessions show up for me as creator and for my co-instructor. However, no one else can see them!I have recently created a series of new sessions/events in other courses and it has worked fine. Is there a recent bug about adding new sessions to an existing course? Have I missed something…?   

Our company offers a bi-monthly live Zoom call for a department. users can enroll in an ‘event’ and use the Zoom link that is provided in each to access that call.Users are not able to get on future calls because they have already been marked as having attended previous calls, or ‘events.’ They can attend as many ‘events’ as is needed. Is there a way to set up the ILT where enrollments are not counted by just attending once? Thank you!

Greetings~ Does anyone know if I can/how to pull this report.We have a drop in question and answer session that our staff coordinates. We do not require enrollment or record these sessions but I do receive the attendance afterwards and issue a badge for attending/participation. I am trying to see if I can run a report that shows all the times this badge has been issued, the staff member who received it and the date it was issued.  I know I can click on the badge and see the number of times a staff member was awarded the badge and I can click on the number of times and see the dates, but I do not know how to export this data for all. I also looked at the audit trail but that did not give me the data I needed, primarily who received it, since I or another admin were always the one that issued it manually. Thank you!  

Hi - I’m seeking Docebo LMS Administrator or Learning Experience Design positions.I’m an experienced learning technology professional with a proven track record of turning complex business needs into scalable, engaging learning solutions. Skilled in project management, SaaS integration, vendor management, LMS architecture, system tools analysis and technical specifications. Dedicated to driving customer success and user adoption through high-impact blended strategies. I bridging the gap between technical systems and business goals to drive user adoption and customer success. I have more than 8 years Docebo LMS experience.Highlights:• Spearheaded strategic technical initiatives and SaaS LMS implementations and tools, boosting user experience and operational efficiency for high-visibility projects and programs.• Managed end-to-end technical projects from scoping and requirements to system integration, QA, change management, and final user adoption and technical support.• Mobilized cross-

Background:Articulate RISE has an option for buttons to “Link to a relative URL”. My org has Enterprise solution with “Domain1.site.com” (for customers) and “Domain2.site.com” (for employees). All require login, we don’t use any non-login/external catalogs/courses/pages. I wish to create a single link from the SCORM (to other page/courses in our Docebo LMS) that will pull from the users current domain and reach the page/course for them (avoid absolute URLs). I want employees and customers to both access this link to their version of the destination (same page/course#, different domain). Other threads suggest you can’t do this with HTML, but this SCORM isn’t HTML. Thread below:    Problem: Image 1 shows my RISE input. I simply cut out the Domain1.site.com from the link. (I attempted every iteration of this link, [adding .com/pages, or removing the / before pages] and all destinations are larger failures than this option. So I am confident this is the correct use of Articulate RISEs func

Is it possible to create four separate learning plans on one page, with the first plan available immediately and the remaining three locked until each prerequisite plan is completed? Each learning plan includes 3–8 courses. Is there a trigger or automated notification within the learning plan settings that would allow this type of sequential unlocking?  Thank you in advance! 

Hello everyone,I have a question regarding ILT Sessions in Docebo.When an instructor attaches supporting materials (such as a PDF) as part of a session evaluation, I can no longer find a way for learners to access those attachments in the new UI.In the previous UI, learners could open the session evaluation section, see the instructor's evaluation, and download any attached documents from there.After the transition to the new UI, I can no longer find this option.Does anyone know how learners can view or download files attached by instructors in a session evaluation using the new UI?Any guidance or experience would be greatly appreciated.Thank you!Best regards,Hiroko Obo

Hi all, Hope, everyone is ready for Christmas. Not sure if anybody else had this problem, but it looks like it applies to all platforms (we work with multiple customers). When you complete an observation checklist, the text colour is the default colour in your system. However, when you try to access any completed observation checklist, the text colour of the responses is changed to light grey and makes it very very difficult to read the responses and not very good for accessibility purposes. Docebo advised to change the text colour of the checklist responses with CSS, but I find it difficult to locate an identifier that targets the checklist responses. Could you please help? Thanks in advance,Gigi

Hello, How do I access the ecommerce settings to restrict e-commerce countries and to customize the dropdown field on the checkout page? Currently, there are 50+ countries to chose from, but we only need USA and Canada. Thanks,Renee

Hi. My team is exploring a test-out pathway for our learners. Is it possible to configure a Learning Plan so that learners complete a pre-assessment course first, and if they achieve a passing score, the associated courses are automatically waived or marked as completed, while learners who do not pass must complete the courses?I am already considering Equivalences as an option for learners that pass the test and trigger course completion. But I am not sure how learners who don’t pass the test will be able to move forward to the next courses if the pre-assessment course is never passed/completed.

If we use POST /manage/v1/user/batch only to import users into pre-existing branches (without creating new branches in the same call), is it safe to run concurrent requests? {username: xxxxbranch_name: xxxxbranch_code: xxxxoptions:{force_create_branches: false}} Here is the API Document information:Batch endpointsRegarding the rules described previously for HTTP request verbs, some exceptions apply to certain endpoints used for bulk creation or updating of resources. In these cases, HTTP POST calls may also be used to update existing resources and create new ones in the same API call. The aim of this is to minimize the number of API calls done by the client and to exploit the chunking mechanism of the operations inherent in this type of call as much as possible. These endpoints are normally identified by the suffix /batch:POST https://yourdomain.docebosaas.com/manage/v1/user/batchPlease note:You cannot send concurrent calls for batch APIs. API call limitationsTo maintain optimum perfor

When creating a new session for one of our courses, it is rare that there is a variance from the course learning plan. We would like the ability to click a button or link to easily copy the course description to the session description field.  Is this possible? I didn’t see it in my searches 

We can config the Certificate template on UI, and set the certificate number on the template. Can we get the certificate records by API? And How can we get the certificate number by API?

Hello,While testing the reports, I noticed that the following data points are missing for archived activities:Certification award status Certification issue date Certification expiration dateWe already know that archived data is not fully reflected in reports. However, these details are important for confirming a learner’s certification status at the time of archiving, especially during audits. And the legacy certification reports still display the issue and expiration dates for archived certifications.Will retaining and displaying archived fields be part of the planned improvements to reporting and analytics?Thank you!