Unanswered questions

The new menus and reorganization of the super-admin functions is not ideal. Can anyone help me find where to modify the fields on the self-registration form? I cannot find any menu or page that holds any of the options that I KNOW I had prior to the updates.  

Recently, I saw this information show up on courses that are ‘Enrolled” or “Launched”.  How do I hide it on the card tile? I tried to hide the card details/different css, but I cannot identify how to hide the language from the Course Catalog. The language does not show up under My Learning only the course catalog.  Thank you for your help!

We currently use certifications to manage compliance-type training requirements where not all training is completed directly in Docebo. Will the new Certifications & Retraining framework support external training as part of a certification path or recertification process?I'd love to understand how organizations that rely on both LMS training and externally completed training should be thinking about the new model.

I have a question about the migration capability shared in the Certifications FAQ post from ​@alessandro.riccelli (so helpful, thank you!),  In early 2027, well ahead of the legacy feature's shutdown, we'll provide a dedicated migration tool to move from the old model to the new one quickly and autonomously, designed to minimise effort on your end. More details will come with the GA. Our company has at least one Learning Plan that we consider a Certification today, but we don’t use the existing Certification & Retraining capability to facilitate the certification. My question: Will there be a way to ‘migrate’ or ‘convert’ an existing Learning Plan into a Certification? I’m imagining a way to essentially change the content type of a Learning Plan to a Certification, preserving all enrollment data and content, and simply updating the new fields and information that are relevant for a Certification but not relevant for a Learning Plan.  This capability would be very useful for us. I’m

Thanks for providing this forum for us to discuss the new functionality!I’ve looked in the platform and have read through the new knowledgebase articles, but I’m still confused about how time options, certification expiration, and renewal policy interact for our use case.Our typical use case for certifications: A course/learning plan is connected to a certification The course/learning plan has an enrollment validity period (due date), but soft deadline. We want learners to complete the content in a certain timeframe and for managers to see who is delinquent, but we don’t prevent learners from completing things after the due date. The certification must be completed on a regular cadence, often annually  The renewal enrollments also have enrollment validity periods (due dates) with soft deadlines This is how I’m trying to set up the above scenario (see screenshots attached):Time options:  Enable Enrollment validity period from first enrollment (14 days from enrollment) Enable soft dead

We’re switching from Litmos to Docebo. I’m confused on Docebo’s ILT options.I have a ILT training where learners must attend 1 session to complete the course. They should be able to self sign up for a session (there’s 2-3 per month) and select a different time as needed. Learners attendance should be marked by the instructor post-session.In a perfect world, this would be the learner flow:Learners are enrolled in a ILT Training Course.  Learners select the time they want to attend and see a zoom link.  Learners can return to the LMS for the zoom link or save it in their calendar. Learners attend the session. The instructor marks the learner as complete.Should I be building out 1 session with 1 event each for each time there’s  time slot held? or should I build out 1 session with multiple events (session dates)?I’ve tried mocking up both. It seems like if I build out 1 session with mutliple event dates the learner isn’t actually signing up for a specific event date? They see the list of

Hi everyone - Hoping for some CSS gurus who might be able to help hide the Course syllabus and the Course ID (Docebo’s ID) from the course landing page? CSS is not my strong suit, and I have tried going down different CSS rabbit holes, but so far, no luck in being able to hide them. I would also love to rename the Enroll button under Enrollment options.  Any help would be amazing!  Thank you!

Hi all, trying to set up 3 deadline reminder emails (1 day before a fixed due date) for a mandatory course. I've set up a "Course has expired" notification (Before the event, 1 day) linked to a course with an end date.Notification is Active, Recipients and Trigger Filters are correctly scoped to the course/user, but no email has triggered and there's no entry in the Logs tab at all.Has anyone gotten this Before-trigger notification to actually fire reliably for this kind of use case? Any known delay or gotcha I'm missing?Setup:- Course validity period: End date set - Aug 7 2026- Enrollment validity period is disabled- Soft deadline: enabled- Notification event: "Course has expired"- Scheduler: Before the event, Time frame = Days, Days before the event = 1, Time = 05:00 PM, Time zone = Asia/Kolkata (GMT+5:30)- Notification status: Active/Published- Recipients: Users checked- Trigger Filters: scoped to the correct test course- A few test users EnrolledAppreciate any insight... trying to

Hi everyone,I am looking for a way to use Docebo to upload and share PDF documents (such as User Guides, Administrator Guides, and Implementation Guides) with learners.I don't have the Discover, Coach & Share (Social Learning) module, so I understand Channels can only contain Courses and Learning Plans.Has anyone without Discover, Coach & Share implemented a similar solution?Did you use Catalogs or Channels?Are there any other approaches you'd recommend for making PDFs easy to browse and download?I would appreciate hearing how others have handled this. Thanks!

Just started poking around in the new Certifications and I like what I’m seeing so far! Will the new certification experience support allowing learners to ‘recertify’/’renew’ (can those terms be used interchangeably or are those concepts distinct in the new experience?) by completing courses/learning plans that are different from the Certification?  I’m considering capabilities in the old Certifications and Retraining app that supported Renewing with other courses or learning plans

Hi everyone,We're currently experiencing an issue with Comslider and wanted to check whether anyone else is seeing the same thing.Yesterday, we noticed that the Comslider website appeared to be inaccessible. Today, emails sent to both their Support and Sales email addresses are being returned as undeliverable.We've implemented a temporary workaround on our platform, but we're trying to determine whether this is a wider service issue or something specific to our organisation.Has anyone else experienced this issue this week? If so, have you been able to reach Comslider through any alternative contact details or channels?Thanks in advance!

I am just curious is anyone else is still working in the platform without any of the enhancements. 

I’m having trouble building out the following and wondering if it’s even possible:Upload a standard pdf that contains links as content and not having to convert it to a slide. Configure each pdf to either be downloadable or not. Have the user acknowledge viewing the pdf without having to download it. Have the URL links work in a pdf. 

Hi,We've been testing the new Certification and Retraining functionality and we are a bit lost on the following1. Course Completion Status Reset During RenewalWhen a certification becomes due for renewal, all previously completed courses lose their completion status.For our recertification process, we would like learners to complete only the courses added as part of the renewal. We typically do not renew every course within a certification path, but instead add a few new courses. Therefore, we do not want learners to restart the entire certification from scratch.Is there a way to:Retain completion status for selected courses during renewal? Configure recertification so that only newly added courses need to be completed?2. Impact of Adding New Courses to an Existing CertificationWhen a new course is added to an existing certification, learners who have already earned the certification keep their certified status (which is great). However, newly enrolled learners must complete all course

Does anyone have any CSS code to hide the playlist feature that is displayed within the course banner? I would be so grateful if anyone has the CSS to accomplish this. Thank you. 

We noticed that via the learning plan API you can view the details of a certification. We also tried to create a certification via the LP API but that did not seem to work. Will it be possible to create new certifications via the API? As this will allow for automatisation of the maintenance and creation of new certifications. 

Hi All,  I have noticed Docebo updated some of the platform coding over the past few months and the CSS we were using to hide the assignment submissions options for screen recording and links is no longer working.  There are a number of discussions that share the old CSS, but that CSS seems to no longer apply!  Does anyone have updated CSS that will hide these submission options based on the platform changes.  I wish there could just be a selector in the Assignment material that allowed this adjustment very simply!! Chris 

The recent change to upload an assignment has changed.  It is great that Docebo is adding new options for assignments. However, we use the upload assignment for certificate uploads and professional licensure documentation. This change has increased our workload in evaluating upload submissions  This week alone I have had multiple people add a url link such as the course registration confirmation, a link to their training record posted on social media, etc.. Although we include assignment instructions for learners, even including the image below with a big red x over add url link and a big green circle around the upload a file. Despite our best efforts more often than not learners do not read the instructions.  It would be great to have the ability to choose the upload type through a list of options. This would help prevent learners from submitting something other than what the assignment requires.  I submitted a support ticket, but was told “limiting to the upload option or hiding the

 I was able to remove two questions from a course created using the red X. When I go to Test Options and my students still see 12 questions instead of 10 even though the extra 2 questions are blank screens. Snippet below shows that the 12 is greyed out and I cannot change it to 10.  

Does anyone know how I could force a user to retake a course or re-do training material when it is part of a learning plan or a different course? For example, I have a course that is part of a learning plan, and a user completed that course, but then enrolled in the learning plan. I want them to be required to re-do that course as part of the learning plan. 

I have been looking into a use case we will have here shortly. We have an external training that is also built as an e learning course in Docebo. The training was live and this is what was used to create the e learning course.  We want anyone who has completed the external training live version to be uploaded and marked complete for the e learning so they don't have to take it. We also want to be able to choose the date and or mark that they were a forced completion so we can report on this. I have looked into some options, but I would love to know if anyone here has done something similar and what your approach was? If you haven’t and have suggestions I would love those as well.

I want to be able to assign/link Certificates of Completion/Certificate Templates to courses in bulk.  My assumption is that this will need to be done via API like the majority of batch/bulk functions, but Icannot find any API endpoints for this.  Am I missing them somewhere?  Is this still a 100% manual task to assign to courses and LearningPlans?

Morning Team, For some strange reason I can assign courses to the sub-category but when using the Category function within the ‘Courses’ module (pic 1), it wont appear! I can still search for the sub-category (pic 3), but just can’t see it on the side menu! It also shows the location as the correct category (pic 2) Any ideas?   

Is there anyway in the system to toggle to a dark mode?Thank you!~Diane Jacobi

Hi all! My organization has been using Harmony Search since February. We did an extensive test and pilot period starting back in fall of 2025 and adopted it fully in February. At that time, Harmony Search was standalone and solely part of the “Global Search” UI and function.  Well fast-forward and a couple months ago Docebo mandatorily pushed out that Harmony Search and Harmony Copilot were integrating. I thought this would just be a UI change, but what I have found is that the responses Harmony is now providing are significantly worse and often times incomplete compared to before the integration. It has eroded a lot of trust in usage compared to what we had early on.  For anyone else that is using Harmony Search, have you found this to be the case? We didn’t notice any problems up until the Search and Copilot integration, and now receive constantly complaints of incomplete responses of Harmony saying there is no content it can use to provide a response when there very much is.