Unanswered questions

We are new to Docebo and have just recently rolled out our first wave of instructor-led courses for sale to customers.We are pushing the eCommerce option to get customers to pay online with a credit card, but many of our enterprise customers still prefer to generate a PO.  Is it possible for a user to generate a quote for a course from the course description page instead of adding the course to the cart?

We use a course additional field to identify the relevant contact person for each course. This person is not necessarily the person who created the course, as Power Users often create and manage courses on behalf of another person or function.Currently, the designated contact person is not displayed in reports available to managers. Managers would benefit from seeing this information directly in their team’s learning report so that they know whom to contact with questions about the course, assignment or completion requirement.

Hi all!On each of the Assets, there are 3 dots (hover text says "More") and within the 3 dots is a Download option. Is there a way to make a more prominent Download button via CSS? Put it directly on the asset view page instead of behind the 3 dots?  Note that I am more than happy to sacrifice the “Invite to edit” button in exchange for a download button!  

Those with large Enterprise accounts. Do you have opinions or solutions for Power Users to have access to Reporting? What have you found as pros/cons of adding this permission to their profile?

Background:Articulate RISE has an option for buttons to “Link to a relative URL”. My org has Enterprise solution with “Domain1.site.com” (for customers) and “Domain2.site.com” (for employees). All require login, we don’t use any non-login/external catalogs/courses/pages. I wish to create a single link from the SCORM (to other page/courses in our Docebo LMS) that will pull from the users current domain and reach the page/course for them (avoid absolute URLs). I want employees and customers to both access this link to their version of the destination (same page/course#, different domain). Other threads suggest you can’t do this with HTML, but this SCORM isn’t HTML. Thread below:    Problem: Image 1 shows my RISE input. I simply cut out the Domain1.site.com from the link. (I attempted every iteration of this link, [adding .com/pages, or removing the / before pages] and all destinations are larger failures than this option. So I am confident this is the correct use of Articulate RISEs func

Is there a way to adjust the Branding of the Learning impact Evaluation Report sent to instructors after a course. as seen in the image? 

Is it possible to create four separate learning plans on one page, with the first plan available immediately and the remaining three locked until each prerequisite plan is completed? Each learning plan includes 3–8 courses. Is there a trigger or automated notification within the learning plan settings that would allow this type of sequential unlocking?  Thank you in advance! 

Hello everyone,I have a question regarding ILT Sessions in Docebo.When an instructor attaches supporting materials (such as a PDF) as part of a session evaluation, I can no longer find a way for learners to access those attachments in the new UI.In the previous UI, learners could open the session evaluation section, see the instructor's evaluation, and download any attached documents from there.After the transition to the new UI, I can no longer find this option.Does anyone know how learners can view or download files attached by instructors in a session evaluation using the new UI?Any guidance or experience would be greatly appreciated.Thank you!Best regards,Hiroko Obo

Hi all, Hope, everyone is ready for Christmas. Not sure if anybody else had this problem, but it looks like it applies to all platforms (we work with multiple customers). When you complete an observation checklist, the text colour is the default colour in your system. However, when you try to access any completed observation checklist, the text colour of the responses is changed to light grey and makes it very very difficult to read the responses and not very good for accessibility purposes. Docebo advised to change the text colour of the checklist responses with CSS, but I find it difficult to locate an identifier that targets the checklist responses. Could you please help? Thanks in advance,Gigi

Hello, How do I access the ecommerce settings to restrict e-commerce countries and to customize the dropdown field on the checkout page? Currently, there are 50+ countries to chose from, but we only need USA and Canada. Thanks,Renee

Hi. My team is exploring a test-out pathway for our learners. Is it possible to configure a Learning Plan so that learners complete a pre-assessment course first, and if they achieve a passing score, the associated courses are automatically waived or marked as completed, while learners who do not pass must complete the courses?I am already considering Equivalences as an option for learners that pass the test and trigger course completion. But I am not sure how learners who don’t pass the test will be able to move forward to the next courses if the pre-assessment course is never passed/completed.

If we use POST /manage/v1/user/batch only to import users into pre-existing branches (without creating new branches in the same call), is it safe to run concurrent requests? {username: xxxxbranch_name: xxxxbranch_code: xxxxoptions:{force_create_branches: false}} Here is the API Document information:Batch endpointsRegarding the rules described previously for HTTP request verbs, some exceptions apply to certain endpoints used for bulk creation or updating of resources. In these cases, HTTP POST calls may also be used to update existing resources and create new ones in the same API call. The aim of this is to minimize the number of API calls done by the client and to exploit the chunking mechanism of the operations inherent in this type of call as much as possible. These endpoints are normally identified by the suffix /batch:POST https://yourdomain.docebosaas.com/manage/v1/user/batchPlease note:You cannot send concurrent calls for batch APIs. API call limitationsTo maintain optimum perfor

When creating a new session for one of our courses, it is rare that there is a variance from the course learning plan. We would like the ability to click a button or link to easily copy the course description to the session description field.  Is this possible? I didn’t see it in my searches 

We can config the Certificate template on UI, and set the certificate number on the template. Can we get the certificate records by API? And How can we get the certificate number by API?

Hello,While testing the reports, I noticed that the following data points are missing for archived activities:Certification award status Certification issue date Certification expiration dateWe already know that archived data is not fully reflected in reports. However, these details are important for confirming a learner’s certification status at the time of archiving, especially during audits. And the legacy certification reports still display the issue and expiration dates for archived certifications.Will retaining and displaying archived fields be part of the planned improvements to reporting and analytics?Thank you!

In Admin > Training Materials, what are the "Expiration Period" and "Expiring/Expired" under Status filters based on? I don't see a place to set an expiration date on training materials, and course expiration dates don't seem to affect these filters. My team is looking to see if there is a way to add in review dates for training material.  

Is it possible to adjust the Agenda view to fit to the size of the number of upcoming sessions? It looks awkward to have all this white space. 

We use the SFDC integration to create new users on Docebo. Our requirement is to notify a manager when a new team member is added.The user documentation does not explicitly mention this but would the “Team member added to a team” trigger to Managers even if the team member is added via SFDC?  Here’s the link to the kb article: https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#User

Thanks for providing this forum for us to discuss the new functionality!I’ve looked in the platform and have read through the new knowledgebase articles, but I’m still confused about how time options, certification expiration, and renewal policy interact for our use case.Our typical use case for certifications: A course/learning plan is connected to a certification The course/learning plan has an enrollment validity period (due date), but soft deadline. We want learners to complete the content in a certain timeframe and for managers to see who is delinquent, but we don’t prevent learners from completing things after the due date. The certification must be completed on a regular cadence, often annually  The renewal enrollments also have enrollment validity periods (due dates) with soft deadlines This is how I’m trying to set up the above scenario (see screenshots attached):Time options:  Enable Enrollment validity period from first enrollment (14 days from enrollment) Enable soft dead

What’s the easiest way to unenroll a user from multiple courses?  We have HR team members who show other users how to enroll in courses and as a result are now enrolled in dozens of courses that they won’t ever actually take.  Is there an easy way to unroll a user from a large number at once.

I want to be able to assign/link Certificates of Completion/Certificate Templates to courses in bulk.  My assumption is that this will need to be done via API like the majority of batch/bulk functions, but Icannot find any API endpoints for this.  Am I missing them somewhere?  Is this still a 100% manual task to assign to courses and LearningPlans?

Help - I have searched and searched and searched ! Dear Harmony took me to a error page, when she said she had the answer:-( I am hoping I have missed something somewhere and this is possible. Can you change/adapt  the calendar attachment ? If so can someone point me in the right direction - where can this be done in Docebo and how. I am finding what is sent is dull and boring and want to make it more engaging similar to the notification. I am hoping I have missed something and it is possible. 

HelloWe are automatically adding users to a new group based on completing a specific learning plan. When they are in the new group, they will see a new home page. This works very well. However, we also want to automatically remove users from the previous group. Docebo help indicates:We are unable to determine how to configure the conditions that will automatically remove users from the previous group. Has anyone done this? If yes, how was it done?Thank you,

Hi everyone,We're currently experiencing an issue with Comslider and wanted to check whether anyone else is seeing the same thing.Yesterday, we noticed that the Comslider website appeared to be inaccessible. Today, emails sent to both their Support and Sales email addresses are being returned as undeliverable.We've implemented a temporary workaround on our platform, but we're trying to determine whether this is a wider service issue or something specific to our organisation.Has anyone else experienced this issue this week? If so, have you been able to reach Comslider through any alternative contact details or channels?Thanks in advance!

Hi EveryoneI have been asked to put links to a lot of courses held on a third party site on our LMS. I am not sure how to proceed.It is early days but I think the way they want it to work is that the user can browse the courses that are available under a particular heading e.g. Management and Leadership. Obviously, I need to confirm how they want it to work.The whole point of the exercise is to record who has completed which courses etc. on our LMS and not on the third party site. Also, to keep all our courses on our LMS and not have users logging on to a different site for some courses.So do I use a Learning Plan, Catalogue or Channel?Thank you