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Issue with certificate - when downloaded it is completely black with no text

  • September 4, 2026
  • 0 replies
  • 23 views

Hello,

In the last couple of weeks we have been experiencing some issues with our certificates. When people download them they appear completely black like the below example. The more historic certificates seem ok. I’ve also tried to unassign and re-assign certificates and it has not made a difference. 

Here is a segment so you can see the whole page is blacked out. 

Any advice or ideas would be appreciated! Thank you.