Hi everyone,
I’ve recently started to use Learning Evaluation after ILT sessions, and we’re getting some feedback from colleagues that they’re not completing them due to not realising that they’re coming from us.
Is there a way to change the body of the emails sent by Learning Evaluation from within Docebo? Or are they set by default and can’t be changed?
Thanks!
Best answer by Moshe.Machlav
Hi
the short answer - you cannot natively modify the body or the sender address of the Learning Evaluation emails within the Docebo Admin UI. Because these evaluations are processed and dispatched by an external engine (formerly Formetris) under the hood, the standard templates are locked by default.
However, there is a way to completely bypass the default system emails and gain full control over the messaging by leveraging Docebo Connect and the Learning Impact API.
Here is the standard workflow to achieve this:
Trigger: Set up a webhook in Docebo to listen for the specific course completion event.
Connect to API: Use Docebo Connect to make an authenticated HTTP call (via JWT Bearer Token) to the Learning Impact API. This allows you to interact with the evaluation data and retrieve what you need.
Send Custom Email: Use a standard email app within Docebo Connect (such as Microsoft 365 or Gmail) to send a fully customized, branded HTML email from your actual corporate email address containing the necessary evaluation details.
When I've deployed this for organizations with strict internal communication and branding requirements, we typically use the Docebo Connect route. It completely solves the sender-recognition problem because the emails actually come from you, not a generic system address.
You can review the JWT authentication requirements and the available endpoints here:
Learning Impact APIs - Docebo Help Center
Hope this helps point you in the right direction!
+2Hi
the short answer - you cannot natively modify the body or the sender address of the Learning Evaluation emails within the Docebo Admin UI. Because these evaluations are processed and dispatched by an external engine (formerly Formetris) under the hood, the standard templates are locked by default.
However, there is a way to completely bypass the default system emails and gain full control over the messaging by leveraging Docebo Connect and the Learning Impact API.
Here is the standard workflow to achieve this:
Trigger: Set up a webhook in Docebo to listen for the specific course completion event.
Connect to API: Use Docebo Connect to make an authenticated HTTP call (via JWT Bearer Token) to the Learning Impact API. This allows you to interact with the evaluation data and retrieve what you need.
Send Custom Email: Use a standard email app within Docebo Connect (such as Microsoft 365 or Gmail) to send a fully customized, branded HTML email from your actual corporate email address containing the necessary evaluation details.
When I've deployed this for organizations with strict internal communication and branding requirements, we typically use the Docebo Connect route. It completely solves the sender-recognition problem because the emails actually come from you, not a generic system address.
You can review the JWT authentication requirements and the available endpoints here:
Learning Impact APIs - Docebo Help Center
Hope this helps point you in the right direction!
Hi
the short answer - you cannot natively modify the body or the sender address of the Learning Evaluation emails within the Docebo Admin UI. Because these evaluations are processed and dispatched by an external engine (formerly Formetris) under the hood, the standard templates are locked by default.
However, there is a way to completely bypass the default system emails and gain full control over the messaging by leveraging Docebo Connect and the Learning Impact API.
Here is the standard workflow to achieve this:
Trigger: Set up a webhook in Docebo to listen for the specific course completion event.
Connect to API: Use Docebo Connect to make an authenticated HTTP call (via JWT Bearer Token) to the Learning Impact API. This allows you to interact with the evaluation data and retrieve what you need.
Send Custom Email: Use a standard email app within Docebo Connect (such as Microsoft 365 or Gmail) to send a fully customized, branded HTML email from your actual corporate email address containing the necessary evaluation details.
When I've deployed this for organizations with strict internal communication and branding requirements, we typically use the Docebo Connect route. It completely solves the sender-recognition problem because the emails actually come from you, not a generic system address.
You can review the JWT authentication requirements and the available endpoints here:
Learning Impact APIs - Docebo Help Center
Hope this helps point you in the right direction!
That’s great, thanks! I’ll take a look into this 🙂
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