We use the SFDC integration to create new users on Docebo. Our requirement is to notify a manager when a new team member is added.
The user documentation does not explicitly mention this but would the “Team member added to a team” trigger to Managers even if the team member is added via SFDC?
Here’s the link to the kb article: https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#User
+2Hi
The short answer is no—the native "Team member added to a team" notification will not trigger when a user is added and assigned a manager via the Salesforce (SFDC) integration.
As detailed in the Setting up My team as a Superadmin documentation, that specific notification is tied strictly to manual front-end actions. It only fires when a user manually accepts a manager's request, self-identifies their manager, or when an Admin/Power User manually "forces" the association from the Manage Team Requests UI. Backend provisioning like SFDC syncs, API calls, or CSV imports bypass this trigger entirely.
How to achieve your requirement: Because SFDC handles the creation in the background, the most reliable way to notify the manager is to use Docebo Connect (or standard webhooks if you use a different middleware). You can configure a workflow that:
Listens for the User Created or User Updated webhook event.
Checks if a manager ID was assigned during the SFDC sync.
Automatically sends a customized email alert directly to the manager.
In organizations I've worked with that heavily rely on automated SFDC or HRIS syncs, the pattern that holds up best is offloading these operational alerts to Docebo Connect. Relying on the native "My Team" notifications for automated bulk-provisioning usually creates blind spots.
Hope this saves you some testing time!
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