Product Discussions

Hi there,We use course codes extensively within our platform, and we are experiencing an issue in which some of our power users are creating courses and not including course codes. We cannot find any way in Docebo to natively require course code like we can with additional fields. How can we accomplish requiring this field? We are considering setting up some sort of notification through Connect, either to us or to the power user. Are there any smoother ways we could accomplish having course code as a requirement? Thanks! 

I’ve been searching in the community and looking for best practices for managing ILT course material. I couldn’t find answers to my question and wondering how others handle the training material for their ILT courses – looking for best practices.We have courses set up that have multiple sessions. Example, we have one course with many sessions offered throughout the year. Learners can enroll in the session that works for their schedule. We have material that we only want available to learners after they complete the course and do not want enrolled learners (for upcoming sessions) to be able to see the material.Is there a way to control the training material based on the learner’s status changing from enrolled to completed? Is there a way to control the training material by session? If I use the Publish setting in the Training Material from 5/22/25 to 5/23/25 wouldn’t enrolled learners for a session on 5/29/25 have access before their session starts? The course material would be referenc

Hello,Who is using the task list widget? The screenshot below shows my view. The two certifications it shows as ‘to renew’ are not even close to renewal (one is ten months away and the other is 6 months away). Is there a way to define when the little red number will appear relative to an expiration date?  

Hi everyone! I’m struggling with the possibility to track SOME of the tests in my courses in order to evaluate the learners with KPIs. A little bit of context: all my courses are structured in this way: pre course assessment (1 shot- 15 question): if you score <12 you pass and complete the course, if you score >12 you fail and continue the course. each chapter has a test (knowledge check of 5 question: pass it with 100% correct answer, unlimited attempts) Final test. 10 question - unlimited attempts you pass it with a < 8 score.So: what I would LOVE to reach is to understand how the learner pass the inizial / final test and with how many attempts. no counting of the “knowledge check tests)LEARNER 1 - TOOK THE COURSE A - pre assessment score 13 --- completed! (1 attempt, score 13)LEARNER 2 - TOOK THE COURSE A - pre assessment score 5 -- final test score 9 - 3 attempts I’ve tried to use insight but what I’ve understood is that they count the average score of all the tests, not w

I’ve set up several sessions for users to enroll using direct links. Some users are getting calendar confirmation emails and others are not. Is there a setting I’m missing to make sure users receive a confirmation email with an Outlook Calendar attachment to add to their calendar?

Hi all, wondering if anyone has had success displaying a Microsoft SharePoint site in an iFrame widget?  If yes, please also share how or if you know it’s not possible, please let me know.  Thank you!! 

Hello!Is it possible to change the question type from multiple choice to single choice in a question bank?Thanks,Ian

We are beginning to transition our current member resource website that currently houses hundreds of resources such as pdfs, checklists, videos, etc. into Docebo. I am concerned about the lack of native trackability for the supervisors using the platform. From my understanding (and please correct me if I am wrong) they cannot run a report under the “My Team” portion of the platform that would include seeing what informal assets someone on their team may have viewed.  Long story short, I am trying to pro/con out if the social aspect of the informal assets through DCS outweighs the pro/cons of housing everything in courses for the trackability.  Any insight would be appreciated! 

We have discovered multiple instances of duplicated ACTIVE enrolments in the same course showing up on reports.The reports are filtered on ACTIVE enrolments only so these are NOT archived enrolments.The course enrolment status for the duplicated Active enrolments is also blank for one instance which is also strange.Obviously when I search for the user that is duplicated in the report directly on the course they are only coming up once as it is not possible to have 2 active enrolments for the same person. I’ve entered a support request but curious if anyone else has encountered this. It’s definitely a new one for me. 

Has anyone else run into this?We’ve been using DLI for over two years now and just started rolling out the Follow-up surveys. Lately, some of our learners have received multiple surveys for related courses and got confused about which course the feedback was actually for.It got us thinking—wouldn’t it be helpful if the Follow-up survey included the Course Description to give learners a quick refresher?Has anyone figured out a way to include that in the survey? Or found a workaround that helps clarify things?Would love to hear how others are handling this!

Hello, Our users often create course in order to help our employees prepare for a State Certification test.  All of the training material is technically optional, and they issue a certificate when the user passes the test in the training material.  We are finding that the certification will not generate if the course is not in “complete” status.  Is there a way for the course to issue/generate the certificate even if the course is in “in progress” status?  I realize it sounds weird to do, but some of the training material might be review for the user, so we give them the option to skip it.  If that material is started then the course stays in “in progress” and no certificate will generate.  If the material is not started and just skipped, then the course will be considered complete and the cert does generate.  When it is in progress, we have to manually complete the course for the user.  Just wondering if there was a setting in the properties or somewhere that will let you issue the ce

HII set up a certificate template with a background image and added three codes - user name, course name and date.  When the certificate is generated, there is a gray background behind the text. Is it possible to remove the gray background?Also, the date format appears in US format. I’m in Canada where the proper date format should be: YYYY-MM-DD or DD-MM-YY. How can I change the date format to something other than US (MM/DD/YY)?Thanks much, Marion 

Is anyone else experiencing an issue with management receiving an Internal Server Error message when viewing My Team?Management across our entire organization is receiving this error. As an Administrator, I logged in as a few different managers to see if it was isolated, yet I received the message each time.A ticket has been submitted, yet I wanted to know if others are experiencing it, too. Thank you! 😊

We are making use of custom domains with our extended enterprises, and we are finding an issue with how our DNS records are set up. For some reason, we have to type “www” into our URL when navigating to our platforms.  If we don’t enter “www” into the URL in the browser when typing our address, we receive error messages. We have gone through the article available in the knowledge base regarding the custom domain and the “www”, but that doesn’t seem to resolve it?   We tried opening a ticket with support, but they indicated they can’t help with custom domains. Essentially - can anyone tell us what we need to be putting into these fields on the Go Daddy set up so that the URL with our without the “www” redirects appropriately?   

I am new to Power Users and I am wondering if it’s possible to assign Power User permissions such that a they could make a channel, assign courses/users to that channel, and ensure it is accessible to the correct users. I tried to do this but ran into a few issues (noted below). Can someone tell me if there is a workaround or if not, how to enable a Power User to curate specific courses for designated users? It’s possible I am thinking about Power Users wrong with my use case so welcome any clarification. In trying to make a Power User profile to accomplish this, I ran into the following issues:Power Users do not have the ability to make a new channel or make it visible to certain users Power Users cannot add a specific channel to the channel widget on a page

I created a widget for my dashboard. Can I import that same to another page I am designing or do I need to recreate it?

My task is converting existing training content to SCORM for a partner of ours to use in their LMS. Is this something that can be done with Docebo? If so, how?

I’ve found that someone who has a course status of Suspended sees a different status for the course in their My Activities in the Courses and ILT tabs.In Courses, it’s showing as ‘Suspended’. But in ILT it’s showing as ‘Enrolled’. Is this intentional or a bug? If it’s intentional, what’s the reason for it being different?

Is anyone using Docebo Classic Learning attached to Dayforce and has had success in configuring auto-reassigning of courses? We would like some of our courses to re-assign each year. We are hoping there is a solution besides setting up a certification.

We have spotted a problem in the new course player (not sure if anyone else has already raised this).  We have a number of e-learning courses that are mandatory and require renewal every X years.The new ‘Retake this course’ button in the course player allows people to do the course without it registering their new attempt, or their completion (resulting in in their renewal date not changing).The ‘renew this course doesn't look like a button and blends in with the banner.  so our staff will miss this.Can we remove/disable this button.Help! 

We are looking at offering Live Chat to our learners, but can’t find anything in Docebo that can do this natively. Does anyone know if there are 3rd party vendors that integrate and offer this?? Thanks! 

We use the Observation Checklist as a Display Screen Equipment (DSE) Self-assessment form and is therefore attached to the DSE course.  Learners are required to complete the course and the OC every year.Is it possible to view previous OCs and not just the current one?  i.e. are previously completed OCs archived somewhere?Many thanks

Hello,  At the minute we track cancellations reasons for classes which we run, so we can see and monitor reasons for non-attendance as well as using this as a record of multiple cancellations.  I have built some Enrolment Additional Fields, however, is there a way to set them at Session level as it currently looks like its set at Course level? I would also be interested to get opinions on how we should mark their enrolment status once they have cancelled the session they are booked on, as we would want them to be able to be enrolled on the Course still so we don’t loose the tracking data.  Thank you! 

Hello community,I’m wondering if anyone has a creative way to automate the branch assignment?Today, we have several branches and we do a manual assignment depending on different criteria.Is anyone else using the automation app for this? Thanks!Rosalie   

Is there a way for the admin view to have catalogs sorted by NAME of Catalog A-Z instead of the default Newest to Oldest?