Feedback & Requests

We continually have users who move from one branch (a different Business Unit) to another branch.  It is our current process to merge the users account information from the original branch to their new account with the new branch however it has come to our attention that archived enrollments do not merge.  We would like to delete the deactivated account after merging but also can’t lose the archived data which is primarily legal compliance completions.  Does anyone have a best practice they follow for a situation like this?  

Hi everyone,We recently received the security incident notification from Docebo regarding the CRM integration issue (August 13–18, 2025). In the message, it was stated that:“Also, it should be noted that our CRM platform is separate from the Docebo support case management system, which is fully operational and has not been impacted.”At the same time, the notice listed “support ticket content” as potentially exposed to hackers.I’m trying to reconcile these two points: Does this mean only support ticket data on help.docebo.com is safe? Or is there another interpretation of “support ticket content” that I might be missing? Has anyone here gotten additional clarity on this from Docebo? Any insights would be really helpful as I’m trying to gauge was  leaked in this hack. Thanks!

Please make it easy to see which courses are overdue in reporting.Add a column to the course report that has a yes/no to show if the course is overdue for that learner.Use simple and consistent language, Some parts of Docebo say course overdue, some parts say course expiration date. Please use ‘overdue’ as everyone knows what that means.

Recently I have built a catalog of skill sets and skills, which, I like the way it is organized in the platform. One thing I have recently run into is when applying those skills to each course: While I would prefer to incorporate the entire skill set as a skill instead of the individual skill, that’s not currently an option per course. The workaround is to align each individual skill, which would be fine, but I’m running into the 15 skill max issue. Is anyone else running into this as an issue. For our organization, it would enrich the experience to be able to associate all of the available skills for the course and in many cases, I have a list of 20-40 skills depending on the course. I would love to see an expanded capacity and I’m curious if anyone else would benefit from that as well.

Hi Community members! 👋We’d like to share a feature improvement request related to the waitlist functionality, and we’d love to hear if others have experienced similar challenges or have found workarounds. Context:Currently, students are required to make a payment in order to join a course waitlist. This triggers a payment confirmation email, which can be confusing as it gives the impression that the student is fully enrolled — even though they’re only on the waitlist. Proposed Improvement:We propose removing the mandatory payment requirement for joining a waitlist. Instead, students should be able to add themselves to a waitlist without completing any payment. This issue arises for us specifically when the course has an associated cost. Benefits of This Change:Better visibility into demand for fully booked courses Easier to manage

I would like a way to upload slide decks so they begin as “Fit to Page” instead of begining at full screen. 

I have pushed out an Annual Compliance training and have noticed a typo in one of the training materials (a SCORM file). I would like to be able to update the SCORM without resetting progress of those who have already completed the material. What is the best way to do this?  

Currently, it’s difficult to see what branch a user is in from the user management page. It would be great to have a column that’s visible/optional to see their current branch.Why this is important: I use branches for notifications and enrollments. Sometimes, our users register in a way that takes them to the incorrect branch.My Current Workaround: I manually have to search in each branch or within each user’s info to see their branch info. Or I’ll move multiple people to the correct branch, even though they may already be in the correct one just because I can’t easily get this info. Resulting in a lot of time wasted! I’ve seen in the community that other customers workarounds are to create a custom field to surface the branch. With other customers wanting this, it would

Hi,So this morning we woke up to all our images not loading - it looks like the servers that stored image uploads on our site have changed.Obviously, this is going to be a huge lift for us to remediate (especially since so many of our courses are built in HTML), and we’ve done so much customization on pages, which have necessitated hard-coding our image sources.We’re talking to our Support Advisor - but I wanted to check in on a couple things with the community:1. Are you experiencing the same issue? Did you know this was happening beforehand, aka is there somewhere else specifically that I should be looking/paying attention to? (I check Product Updates religiously every Monday, pay attention to the roadmap, and am subscribed to several conversations in the community - which feels like too much, already, if I’m honest)2. How are you managing your image/asset storage? Do you use your own server (how are the load times?), do you have a system

One of our colleagues from Turkey raised a concern about a platform-internal translation. It came up in the profile widget available for landing pages but might be in place in other parts of the platform too. She has the following concern: “My Profile” is currently translated as "Yeni profil" in Turkish. This actually translates to “New Profile” though. She suggests "Profilim" would actually be the suitable translation. I double checked with a translation tool. Where should I place this?

Hi Community! We are new customers about to go live and we are trying to take advantage of the build in admin dashboard that gives us a high-level overview of the platform and content performance. In the dashboard there is a statistic on number of courses without training materials, but I cannot figure out from course management, reports or insights on how to identify exactly which courses do not have any training materials. Is anyone aware of a report that gives this data or how to set on up?  

Hello, Docebo Community! 😊Is it possible for ILT Instructors who are non-power users to update ILT session attendance? I read through some posts and saw some interesting conversation around Instructor permissions. I was unaware Instructors had permissions, other than through a Power User role. I am anxious to learn more about the differences. Thank you,Marla Beaulieu  

Hi Team, The forgot password feature isn’t working in my instance in Docebo. I reached out to support and this is their response…. We are aware of recent platform-wide issues affecting the password reset function, and our development team is currently investigating these matters. I have attached the task to your ticket, and you will receive updates as they become available. Apologies for the inconvenience!Bit of a bummer because we are now having to manually create passwords for each user and send them out individually.This is an FYI for all you admins…  

Following contact to Docebo (#1102308) and a Community post, I will allow myself to provide this idea and hopefully provide enough context to assess whether it makes sense:  1. What specific problem or challenge are you facing?*Currently, some of the stakeholders in the organization are interested in a monthly or weekly overview of the total number of (active) users within a specific branch. This could simply be for overview purposes and to follow any progress for the number of users within e.g. a specific country in the organization. They may not have any Power User access or they don’t wish to access Docebo to get this overview - but just want it provided to them. Currently, the Branches Dashboard is very helpful in this regard and while it can be exported, it can

1. What specific problem or challenge are you facing?Currently, we create a course attendee (user) table in excel.  We use an ‘IT Training Signature report’ generated and downloaded via the LMS and the vlook up function (based on the users email address) to populate the information into table columns.    This is a time consuming way to collate data that is available in the LMS.Our Course Attendee Sheet2. What outcome are you expecting?The data we need to create the course attendee table is within the LMS.  However, there are only 9 available filter options within the Event Enrolment and Change User status view:Enrolment and Change User Status view

Does anyone know why the session time is not available when we extract the reporting? Is there any configuration we need to set? Are there any differences between session time and training material time? We are trying to figure out how long the user spent in a course.

Does anyone know if its possible to turn off the enrolment feature? I want to have a series of links to YouTube videos for learners on our platform without adding training material and learners having to enrol. Does anyone know if this is possible or have any suggestions please?

1. What specific problem or challenge are you facing?*Before the new notifications app, we utilized the Enrollment Digest notification and usually set it to “all courses.” When there is a unique course (annual compliance training), I selected all but one course so users would not get a second email about compliance training. After the daily email was sent, I would simply revert the digest notification to “all courses” with about 1-2 clicks. 2. What outcome are you expecting?*I was expecting the ability to “select all” and deselect just a single course when setting up the trigger in the new app. Instead, I had to select all courses on each page. Once the trigger is set, it is not easily edited. I expected to be able to remove the trigger and revert to “all courses.” The new app does not allow you to remove a trigger. I would have to remove each course that was included in the trigger one-by-one, for about 822 courses! (See screenshot)The workaround is to dup

I had a business partner search for a learner using the User Personal Summary option under Reports and was unsuccessful; but when they searched for the same learner using the Users option under the Admin Menu, they were able to locate them. 

As the title says, both admin and learners are unable to download certificates in China, and admin are unable to upload thumbnails when creating courses. The issue started about 2 months ago.Is anyone else experiencing this problem? Docebo support are aware of this but are so far unable to replicate the issue so haven’t found a solution. We’ve tested on different computers, networks and locations, and the issue persists, but it would be helpful to know if this is affecting other customers. Thanks!

Background:Articulate RISE has an option for buttons to “Link to a relative URL”. My org has Enterprise solution with “Domain1.site.com” (for customers) and “Domain2.site.com” (for employees). All require login, we don’t use any non-login/external catalogs/courses/pages. I wish to create a single link from the SCORM (to other page/courses in our Docebo LMS) that will pull from the users current domain and reach the page/course for them (avoid absolute URLs). I want employees and customers to both access this link to their version of the destination (same page/course#, different domain). Other threads suggest you can’t do this with HTML, but this SCORM isn’t HTML. Thread below:    Problem:

Does anyone know of a way to know who has clicked on courses that were sent in a newsletter?  I want to track who is clicking on newsletters. Thank you

Looking through some of the older conversations, I found some good information, but in addition to needing more information, I’m wondering how up-to-date this is.I want to know pros and cons of each payment gateway. Let’s discuss:the cost to the company ease of use for learners ease of refunding whether it forces the learner to use an account to make a purchase how well it integrates with your other payment-collection systems.We are a US based company who frequently does business in the US and Canada, but occasionally does other international business with other countries around the world. We are currently using PayPal, and while it’s user friendly and widely accepted in various countries across the world, the pay as guest feature is a pain. We receive daily complaints that it is still forcing people to use their personal PayPal accounts when they want to pay with a business credit card. It’s also a

If we upload a doc in Docebo and get someone to acknowledge it, can we then download the course document and see the acknowledgment at the bottom on the doc?

I have created a report using new reports, and need my report to pull the date the course starts not the date that the course was marked as completed. i have amended the reporting fields and ticked under course field ‘Course Start date’ but nothing is pulling through. we need to know how many colleague completed a course on the start date and not the date it was marked as completed.