Feedback & Requests

I had a business partner search for a learner using the User Personal Summary option under Reports and was unsuccessful; but when they searched for the same learner using the Users option under the Admin Menu, they were able to locate them. 

As the title says, both admin and learners are unable to download certificates in China, and admin are unable to upload thumbnails when creating courses. The issue started about 2 months ago.Is anyone else experiencing this problem? Docebo support are aware of this but are so far unable to replicate the issue so haven’t found a solution. We’ve tested on different computers, networks and locations, and the issue persists, but it would be helpful to know if this is affecting other customers. Thanks!

Background:Articulate RISE has an option for buttons to “Link to a relative URL”. My org has Enterprise solution with “Domain1.site.com” (for customers) and “Domain2.site.com” (for employees). All require login, we don’t use any non-login/external catalogs/courses/pages. I wish to create a single link from the SCORM (to other page/courses in our Docebo LMS) that will pull from the users current domain and reach the page/course for them (avoid absolute URLs). I want employees and customers to both access this link to their version of the destination (same page/course#, different domain). Other threads suggest you can’t do this with HTML, but this SCORM isn’t HTML. Thread below:    Problem:

Does anyone know of a way to know who has clicked on courses that were sent in a newsletter?  I want to track who is clicking on newsletters. Thank you

Looking through some of the older conversations, I found some good information, but in addition to needing more information, I’m wondering how up-to-date this is.I want to know pros and cons of each payment gateway. Let’s discuss:the cost to the company ease of use for learners ease of refunding whether it forces the learner to use an account to make a purchase how well it integrates with your other payment-collection systems.We are a US based company who frequently does business in the US and Canada, but occasionally does other international business with other countries around the world. We are currently using PayPal, and while it’s user friendly and widely accepted in various countries across the world, the pay as guest feature is a pain. We receive daily complaints that it is still forcing people to use their personal PayPal accounts when they want to pay with a business credit card. It’s also a

If we upload a doc in Docebo and get someone to acknowledge it, can we then download the course document and see the acknowledgment at the bottom on the doc?

I have created a report using new reports, and need my report to pull the date the course starts not the date that the course was marked as completed. i have amended the reporting fields and ticked under course field ‘Course Start date’ but nothing is pulling through. we need to know how many colleague completed a course on the start date and not the date it was marked as completed.

Does anyone know how to change your email address for your account in the Docebo Community platform?  I have looked all throughout the settings menu to no avail. ☹️

Can we manually add more options to Automation rules beyond what’s available in the current list?

Hi, I uploaded a certificate to a learner’s profile but it still shows as “Waiting for approval”, do you know why this appears and how can it be removed?Thank you,Teresa

Does anyone have a certificate template that they use when a team member completes a course or learning plan? We are building out our LMS and are looking for options that could be a good fit. 

Partial rant….I have to believe I am not the only one impacted!We have automation setup to pull daily reports into PowerBI.  Whenever Docebo changes a field name, even the case of a character from upper case to lower case, this causes an error that then requires modification within PowerBI to match the updated field name. Yesterdays output(2/15/2024):  Newest report output (2/16/2024): The change in character case throws the errors.You can see the inconsistency in nomenclature, where the majority have all words upper case, but some have only the first letter of the field:

When searching the community, I see that there are a lot of posts but I can only access the first 20 results because there isn’t a navigation to get to the rest of the results. Is this a bug? If not, how do you get to all of the search results?Here’s how the top of the results appearAnd how the bottom of the results appear. 

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Hey!Reporting is getting really frustrating. The point of background jobs is to offload the work to the backend so the UI doesn’t get hung up. So why am now I stuck waiting nearly a minute or more in some cases waiting for a modal popup to go away for the report I want to be added to the queue?There’s no indicator of what report ran other than me going to the background job screen once it finally goes away. Even the dialog that says a background job was created doesn't say the name of the report when I tab back after waiting.I have to run several reports in the morning to check progress. Yeah, I could automate, but I have people completing progress all the time (We have people working in all time zones), so it would be out-of-date if I used the one run earlier and I still have to login to the system to get them. It’s still a bit of a faff either way.I wish I could just check all the reports I want and set them to export to CSV.

Our warehouse needs to add certifications to users on Docebo. These team members completed the courses prior to us using Docebo. When we upload the certifications via csv, we would like it to trigger a completion on the corresponding course for those users. Is there a way to do this? 

I need to move a bunch of users to new branch - around 12,000. Understanding that maybe moving that many users at once is a lot to ask, I started testing by filtering and moving fewer at once. But I’ve found if I use the Select All option, regardless of the number of users (the lowest number I tried was 36), I get an error message. I can select several hundred and the move works but I have to go page by page in the User screen and it takes super long. Anyone have another idea? Docebo Support went silent after they told me to not move so many users.

Have any users experienced issues with enrolment notifications not being sent this week?I built 6 new courses over Wednesday and Thursday and only 4 courses issued automated enrolment notifications to enrolees.  On the 2 courses without enrolment notifications, I dis-enrolled myself on one course and received a dis-enrolment notification.  I subsequently re-enrolled and still no enrolment notification.   I repeated this process on the 2nd course and received neither an automated enrolment or dis-enrolment notification.My colleague repeated this process on one of the ‘faulty’ courses.  She first dis-enrolled enrolees, then re-enrolled.  Duplicate enrolment notifications were then automatically sent for this course.The correct RSVP enrolment conditions have been applied to all 6 courses so the issue doesn’t lie in the courses themselves.Before logging a support request, has anyone else had any similar issues this week also?  Any solution/explanati

Hello! I recently watched the Creator Tool webinar, and the University lesson. My team and I are very excited about this tool. However, we are curious if an ‘audio only’ option will be available with the AI Video Presenter function. Does this already exist? We cannot seem to find it.  Thanks! 

Issue: Users are completing courses quicker than we predicted our training to take. We’d like to slow this down to ensure they’ve gone through the content thoroughly.I’m fairly new to the Docebo platform so would pick the brains of more experienced users of what features I can use. I looked into doing a scheduled release of lessons, but doesn't look like it supports it thus far. Thanks!

We have several stores who would like to join our Docebo. They will only join if they can use their own content. With new stores, we add them as Power Users because we can’t have hundreds of SuperAdmins. We know that they can upload their own content in the central repository but it seems that they can’t create their own courses with that content. Is there a way that this could be done?

Hi everyone – I’m a brand new Docebo user and really appreciate this community!We’re currently setting up an integration between Docebo and our external site. OAuth2 authentication is working—we’re able to obtain the access token successfully. Now we’re trying to use the Docebo User API to retrieve user information (like user ID, name, and email) using that token, so we can sync the data on our external platform.Here’s a sample OAuth2 token response we’re getting from Docebo:{"access_token":"ACCESS_TOKEN_VALUE_HERE","expires_in":3600,"token_type":"Bearer","scope":"api","refresh_token":"REFRESH_TOKEN_VALUE_HERE"}As you can see, the response doesn’t include any user information (like user ID), so we’re not sure how to proceed with retrieving user details using the access token.Has anyone successfully done this kind of integration? Specifically: Which API endpoint(s) should we use to get user

Hi, we’ve recently set up automated calendar invites to go out to people who sign up to courses.However it comes up with a line talking about if it’s a virtual link click here but most of our workshops are face to face and this is causing a lot of confusion with people not turning up as they thought they could join on Teams. I’m not sure how to change this from coming up on the automated invites, any help would be great. I’ve uploaded a photo so you know what I’m talking about.  Thanks 

I have been experiencing a 500 error since yesterday afternoon and the problem still persists this morning. I cannot create new courses (ILT), and I cannot access Classroom Locations.  Is there some type of outage?