Feedback & Requests

Does anyone know how to change your email address for your account in the Docebo Community platform?  I have looked all throughout the settings menu to no avail. ☹️

Can we manually add more options to Automation rules beyond what’s available in the current list?

Hi, I uploaded a certificate to a learner’s profile but it still shows as “Waiting for approval”, do you know why this appears and how can it be removed?Thank you,Teresa

Does anyone have a certificate template that they use when a team member completes a course or learning plan? We are building out our LMS and are looking for options that could be a good fit. 

Partial rant….I have to believe I am not the only one impacted!We have automation setup to pull daily reports into PowerBI.  Whenever Docebo changes a field name, even the case of a character from upper case to lower case, this causes an error that then requires modification within PowerBI to match the updated field name. Yesterdays output(2/15/2024):  Newest report output (2/16/2024): The change in character case throws the errors.You can see the inconsistency in nomenclature, where the majority have all words upper case, but some have only the first letter of the field:

When searching the community, I see that there are a lot of posts but I can only access the first 20 results because there isn’t a navigation to get to the rest of the results. Is this a bug? If not, how do you get to all of the search results?Here’s how the top of the results appearAnd how the bottom of the results appear. 

🎉 "Happy Birthday, Docebo Community! Here’s to another year of learning, sharing, and growing together—one question, one solution, one connection at a time." 🎂🎈

Please remove

Hey!Reporting is getting really frustrating. The point of background jobs is to offload the work to the backend so the UI doesn’t get hung up. So why am now I stuck waiting nearly a minute or more in some cases waiting for a modal popup to go away for the report I want to be added to the queue?There’s no indicator of what report ran other than me going to the background job screen once it finally goes away. Even the dialog that says a background job was created doesn't say the name of the report when I tab back after waiting.I have to run several reports in the morning to check progress. Yeah, I could automate, but I have people completing progress all the time (We have people working in all time zones), so it would be out-of-date if I used the one run earlier and I still have to login to the system to get them. It’s still a bit of a faff either way.I wish I could just check all the reports I want and set them to export to CSV.

Our warehouse needs to add certifications to users on Docebo. These team members completed the courses prior to us using Docebo. When we upload the certifications via csv, we would like it to trigger a completion on the corresponding course for those users. Is there a way to do this? 

I need to move a bunch of users to new branch - around 12,000. Understanding that maybe moving that many users at once is a lot to ask, I started testing by filtering and moving fewer at once. But I’ve found if I use the Select All option, regardless of the number of users (the lowest number I tried was 36), I get an error message. I can select several hundred and the move works but I have to go page by page in the User screen and it takes super long. Anyone have another idea? Docebo Support went silent after they told me to not move so many users.

Have any users experienced issues with enrolment notifications not being sent this week?I built 6 new courses over Wednesday and Thursday and only 4 courses issued automated enrolment notifications to enrolees.  On the 2 courses without enrolment notifications, I dis-enrolled myself on one course and received a dis-enrolment notification.  I subsequently re-enrolled and still no enrolment notification.   I repeated this process on the 2nd course and received neither an automated enrolment or dis-enrolment notification.My colleague repeated this process on one of the ‘faulty’ courses.  She first dis-enrolled enrolees, then re-enrolled.  Duplicate enrolment notifications were then automatically sent for this course.The correct RSVP enrolment conditions have been applied to all 6 courses so the issue doesn’t lie in the courses themselves.Before logging a support request, has anyone else had any similar issues this week also?  Any solution/explanati

Hello! I recently watched the Creator Tool webinar, and the University lesson. My team and I are very excited about this tool. However, we are curious if an ‘audio only’ option will be available with the AI Video Presenter function. Does this already exist? We cannot seem to find it.  Thanks! 

Issue: Users are completing courses quicker than we predicted our training to take. We’d like to slow this down to ensure they’ve gone through the content thoroughly.I’m fairly new to the Docebo platform so would pick the brains of more experienced users of what features I can use. I looked into doing a scheduled release of lessons, but doesn't look like it supports it thus far. Thanks!

We have several stores who would like to join our Docebo. They will only join if they can use their own content. With new stores, we add them as Power Users because we can’t have hundreds of SuperAdmins. We know that they can upload their own content in the central repository but it seems that they can’t create their own courses with that content. Is there a way that this could be done?

Hi everyone – I’m a brand new Docebo user and really appreciate this community!We’re currently setting up an integration between Docebo and our external site. OAuth2 authentication is working—we’re able to obtain the access token successfully. Now we’re trying to use the Docebo User API to retrieve user information (like user ID, name, and email) using that token, so we can sync the data on our external platform.Here’s a sample OAuth2 token response we’re getting from Docebo:{"access_token":"ACCESS_TOKEN_VALUE_HERE","expires_in":3600,"token_type":"Bearer","scope":"api","refresh_token":"REFRESH_TOKEN_VALUE_HERE"}As you can see, the response doesn’t include any user information (like user ID), so we’re not sure how to proceed with retrieving user details using the access token.Has anyone successfully done this kind of integration? Specifically: Which API endpoint(s) should we use to get user

Hi, we’ve recently set up automated calendar invites to go out to people who sign up to courses.However it comes up with a line talking about if it’s a virtual link click here but most of our workshops are face to face and this is causing a lot of confusion with people not turning up as they thought they could join on Teams. I’m not sure how to change this from coming up on the automated invites, any help would be great. I’ve uploaded a photo so you know what I’m talking about.  Thanks 

I have been experiencing a 500 error since yesterday afternoon and the problem still persists this morning. I cannot create new courses (ILT), and I cannot access Classroom Locations.  Is there some type of outage?

I’m new to Docebo and began setting up notifications this week. Hit one snag with the email notifications not coming through but our IT department fixed it by “whitelisting IPs in our anti-spoof ruleset for the email in the ‘From (email)’.”Today I’m running into this issue where the Description text box isn’t appearing in either the Email or Notifications tab. It did eventually pop up by closing out and coming back in. But I’ve been noticing other issues as well, like filling out the body for one (email or notification), going to the other one, going back to the first and the body is gone. Not sure what’s going on with the UI but just wanted to mention it.   

How do you manually trigger a Due Today notification with the new notification updates?

1. What specific problem or challenge are you facing?*Organizing our content in a logical way in the platform and being met with what feel like half solutions. We would like to use channels as our front-end content but they are lacking when it comes to filtering and organization compared to catalogs. Catalogs however cannot house single assets.  2. What outcome are you expecting?*What outcome are you hoping to achieve by addressing this problem? How would solving this issue improve your experience or processes?We would like to see mirrored functionality between catalogs and channels so that either could be used without sacrificing functionality. I would like the same level of filtering to be made available in each option so that I can have custom fields within a channel as well as categories. I would also like to have different content types available within a catalog instead of only courses and learning plans. (if assets co

Hello Everyone!I hope you are all doing well! With this being my first post and question, I want to introduce myself. I work at Cisco as an administrator for our LMS system Docebo and have been working in LMS for almost three years.I do have a question with the custom reporting feature, I am trying to find a way to pull up a report for our waiting list for one of our courses, however I am not seeing any options to report on thist. I could be missing something so I figured if any of you have had done a report like this or similar? Please let me know. Looking forward to speaking with you all :) 

Hi AllWe have been trying to upload on to Learning hub our businesses new starters and leavers. Normally, when we mass upload, colleagues that have been enrolled manually, are overridden. However, this time we have just received an error report saying they already exist. Has anyone else come across this issue please?

Hello Docebo community,I am seeking insights/assistance to help us automate the synchronization of employee data between Oracle and Docebo LMS. At present, we manually download Excel data from Oracle, filter and correct it for LMS, convert it to CSV, and then upload it to the LMS for synchronization.i am looking for a solution that can streamline this process by automatically pulling employee data from Oracle and syncing it with our LMS system. I am wondering if/how FTP can play to into the automation role and im also looking at WinSCP too just to see what, where and how can this be made possible. Thanking you. 

Has anyone had recent success in removing a name from and assigned Group without losing history on the persons profile or courses?