Question

Help with embedding Docebo into Salesforce Community/Experience

  • 23 June 2021
  • 9 replies
  • 252 views

Userlevel 1

Hello,

New Docebo user here, but long-time Salesforce admin and web developer.

I’m tasked with embedding Docebo into my SF lighting community, which seems straightforward - I’ve synced my users, and followed the instructions here and here. This all seemed to work as advertised but LMS content doesn’t appear in my community where I’ve placed the Docebo Lightning Web Component.

I have a support ticket opened for 14 days on this, and they’ve apparently escalated it to some internal specialist, but still no resolution.

Has anyone else had this problem, and did you manage to work it out? If so, how?

I expect this is some sort of privacy or permission settings in my Salesforce org, either org-wide or profile-based.

Thanks!

 


9 replies

Userlevel 7
Badge +8

Hi @awaegel not sure if this is what you need however in an instance I am familiar with but did not actively work on, I know the admins had to activate the Course Enrollment link in order for SF users to see the courses...have you tried that?

Course Management > [your course] > Advanced Properties > Social & Learning > Course Enrollment Link: check the box.

 

Userlevel 1

Hi @lrnlab , thanks for the reply! just tried that, didn’t help. My problem seems to be more fundamental, I can’t see any of Docebo as a partner user. I’ll keep looking...

Userlevel 7
Badge +8

Hi @awaegel may be a silly question but...did you set up the Docebo app in SF?

Userlevel 1

I did, and the user synchronization is working just fine. I don’t believe the Docebo LWC would have been available to me without installing the app.

Userlevel 5
Badge +1

Following, as we’re in the process of integrating with Communities.

Userlevel 1

Still no help from support on this - it’s been 3 weeks now.

Has anyone actually managed to integrate Docebo into a Salesforce community?

 

Userlevel 5
Badge +1

@awaegel checking to see if you’ve made any progress? We are in process with implementing with SF now. We abandoned usage of the Docebo lightning component - it is just not very good from a user experience perspective. The downsides outweigh the lone positive (no need to sign into the LMS separately). Things like videos can’t be played at fullscreen, the component itself is too small when embedded in a SF Community page, can’t use the mobile app, can’t use deeplinks, etc. etc. 

Userlevel 1

Well I completely rebuilt our Docebo → Salesforce integration again and for whatever reason it works this time, with the exception of some browsers that are showing a login error, but I’ll start a different thread for that.

In the meantime we’ll be using the component.

Userlevel 1
Badge

@awaegel - Who are you using as a Salesforce Partner to integrate with Docebo? Are you happy with them?

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