Thanks @roberto.moscatelli, this is really useful. 

Is there anyway to do a digest notification to show what a user has completed in the past month for example?

Hi @Lucy.blake thank you for your reply.

Currently there’s not a digest notification to show what a user has completed in the past (month, year,...).

From the admin side my suggestion, as workarond, is to create a new report “Users-Courses” and in the “filters” tab filter for the completion date:

You can also schedule the reports to receive it in your inbox.

From the learner side, the best way to see it is going in the My Activities area, select the “courses” tab and sort for “Completion date”:

Anyway, if these solutions do not satisfy your request, please create an idea in our Community Portal. 

Have a nice day!

Roberto

@roberto.moscatelli thanks for this I’m not too bothered just wondered if it was possible. You can see last months activity on things like LinkedIn and just wondered if there was an easy way to do it. 

I’ve just been playing with the ‘Digest: learner has yet to complete the course’ and was wondering why is password reset there but not other things like course thumbnail or course progress? I imagine there was  a reason. I’m just curious. 

Also is there any way to limit the courses to ones that have been subscribed to in the last month?

Hi @Lucy.blake thank you for your reply!

I believe that the reason why other things like course thumbnail are not in this notification is because, as this notification includes a list of courses, maybe you can receive a too long list notification that could be “difficult” to read. 

Anyway I can agree about the course progress shortcode, so my suggestion here is to request an improvement for this notification.

About the second question, currently it’s not possible to set the notification for a specific timeframe (last month in your example).

If you create an idea for the improvement of this notification, please let me know and I will more than happy to add my vote!

Have a wonderful day!

Roberto

@roberto.moscatelli thank you for this detailed explanation. I am still a bit confused about ‘Digest: Course has expired’.

We are looking for a way to keep sending reminders to a user, then their manager and on up according to an escalation process defined for courses with a deadline. It seems like this can work with ‘Digest: user has yet to complete a course’. The problem with that is that those include courses that are still not expired. 

Am I correct that the ‘Digest: Course has expired’ will only be sent either once on the day itself OR every day leading up to expiration according to what you put in ‘number of days in advance’?

Is there any notification that works with the deadline that you can trigger based on how many days over the deadline they are?

Thanks,

Aimee

Hi @aswartz 

thank you for your reply on this.

About your question 

It depends if you flag the “send on the exact day only” or not:

So in the example above, with the flag, saying that the Expiration date of the course is 08/30, the notification will be sent out ONLY on 08/28.

Otherwise, if you don’t flag the option “Send on the exact day” (but you still have “2” in “Number of days to check in advance), the notification will be sent out on 08/28 AND 08/29 AND 08/30.

About this one

Let me understand: you cannot use the Digest “Course has expired” because the course that are already expired are not in this notification (cause it consider just the courses that are going to expire)?

If yes, the only other notification that you can use (for courses that are already expired) is the Digest “Learner has yet to complete a course” but as you correctly said, it consider also courses that are not expired (so in which the user is “in progress” or “enrolled” with a “valid” date).

If all written above is correct (meaning that I fully understand your use case), I confirm that we don’t have a notification just for expired courses after the deadline. In this case my suggestion is to open a new Idea on our Community Portal.

As workaround you can create a custom report filtering for “Course has expired” and inserting a date range as pictures above:

Please let me know if everything is clear.

Have a nice day!

Roberto

You are correct on the above. A “workaround”, even though not perfect, is to use that digest - learner has yet to complete and simply add the lexpire_at] shortcode in the bulleted list section so the due date shows up along with the non-completed course so a user can see if it’s overdue or not. I assume you also have seen the digest - learner has yet to complete (admin) version which is a great one to use for manager notifications to include their entire team on one notification.

Hope this helps!

This means that users assigned to this notification will receive a notification with a list of courses (involved in the notification) in which they have the status “Enrolled” and “In progress”.

Will the notification still be sent if their course access has expired but they are still “enrolled” or “in progress?”

@roberto.moscatelli a question. We have configured an automatic group with a digest notification with a daily schedule. We did this to support a business need and work through a business problem:

• The need is to act as a tail end strategy for a learning campaign…the business problem is those that have not completed learning that are on leave? The will receive the system digest notification: user has not yet completed a course when the come back.
• these learners were originally mapped with a snapshot. Some lose their “eligibility” with a course during the lifecycle of the learning campaign
• when I mention “eligibility” I mean that a person should NOT receive these notifications if they are on leave.
• we bring their HR status in as a user field.
• so we believe that once our daily integration runs? People that have their HR status change? That will add them to the group.
• Because they now meet the two scopes for the notification (enrolled in the learning plan + automatic group)…people coming back from leave will begin receiving notifications based on the digest schedule. 

My question is, does the theory sound right? Thank you for your time in advance.

This looks useful.  Could I please have an example of how to lay out the notification text using the items] tags.  I have not been successful so far in getting this to work.

I just finished the Docebo U training for digest notifications, and I cannot figure out how to recreate the example they give: 

“To avoid overwhelming your audiences, consider using Digest Notifications. Digest notifications batch all the individual notifications from a certain category and send them as summary communications at a set cadence.

For example, instead of sending a new notification every time learners complete individual courses, an admin might configure a single monthly digest notification listing all the courses learners completed during that time frame.” 

Our new employees are enrolled in, and therefore complete, so many courses in such a short amount of time that I’d love to be able to reduce the sheer number of emails they receive.

@roberto.moscatelli  Thank you for this guide. We are wondering how Digest Notifications work with the recommended 1 hour delay for cross-domain assignments (across Extended Enterprise environments). We have 4 domains and if we want to have accurate links in the “Learner Has Been Enrolled” notifications, we have been advised to set a 1 hour delay on the notification to allow the link to show the domain of the recipient at the beginning of the link instead of the domain of the assigner.

If we use a digest, would we need to set multiple Digest notifications to ensure that there is a 1 hour delay baked into the trigger for the notification? e.g., We could have a digest notification that covers all courses assigned from 5 pm the previous day to 12 pm the current day that doesn’t get sent until 1 pm the current day, and a second notification that covers all courses assigned from 12 pm the current day until 5 pm the current day that isn’t sent until 6 pm the current day.

Thank you!

Update on my question: In our testing it appears that if you’re using Extended Enterprise and need to assign training across domains (log into one and assign to people in another), you’ll want to leave the course links out of your digest notifications. The links in a digest will not resolve to show the proper domain links for the recipient since they’re generated just before the notification goes out.

Thanks for the guide! We are exploring the Digest: Course has expired notification and have a request to to trigger the digest only on the day the trainings are due. I’ve tried leaving the number of days box blank or entering a zero, but each time it saves as a 1. Is there a way to set it up to trigger only on the day it is due?