Best Answer

Announcements Feature?

  • 20 August 2021
  • 6 replies
  • 182 views

Userlevel 2
Badge +1

Is there any way to send announcements to certain groups without having to schedule a notification? For example, if office hours are unexpectedly cancelled or rescheduled with a group within Docebo we will need a way to reach out to that specific group with that information. Any advice on how this is handled is appreciated!

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Best answer by lrnlab 20 August 2021, 20:03

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6 replies

Userlevel 7
Badge +8

Hi @nicole.roman yes you have a few options depending on how you are set-up…

  • If your group has a manager, that manager can send individual emails
  • If you are an admin and the group you are needing to communicate with are all enrolled in the same course, you can use the “Send Email” option under the Enrollments tab to this
    • on the Enrollments tab, select all users you wish to communicate with
    • click Choose Options (bottom right)
    • Send Email
  • another option, probably the best one, is the Newsletter function. Here you can create you own message, add attachments and target any group you have access to.
    • under the admin menu, locate Newsletter
    • under “ADD” you can choose users, groups, branches, etc.

 

Userlevel 2
Badge +1

Hi @nicole.roman yes you have a few options depending on how you are set-up…

  • If your group has a manager, that manager can send individual emails
  • If you are an admin and the group you are needing to communicate with are all enrolled in the same course, you can use the “Send Email” option under the Enrollments tab to this
    • on the Enrollments tab, select all users you wish to communicate with
    • click Choose Options (bottom right)
    • Send Email
  • another option, probably the best one, is the Newsletter function. Here you can create you own message, add attachments and target any group you have access to.
    • under the admin menu, locate Newsletter
    • under “ADD” you can choose users, groups, branches, etc.

 

This is amazing @lrnlab! Thank you so much for this information!

Userlevel 7
Badge +5

Hi @nicole.roman yes you have a few options depending on how you are set-up…

  • If your group has a manager, that manager can send individual emails
  • If you are an admin and the group you are needing to communicate with are all enrolled in the same course, you can use the “Send Email” option under the Enrollments tab to this
    • on the Enrollments tab, select all users you wish to communicate with
    • click Choose Options (bottom right)
    • Send Email
  • another option, probably the best one, is the Newsletter function. Here you can create you own message, add attachments and target any group you have access to.
    • under the admin menu, locate Newsletter
    • under “ADD” you can choose users, groups, branches, etc.

 

This is amazing @lrnlab! Thank you so much for this information!

@lrnlab always provides such great responses! One thing I will add that’s been an issue for us is when using the email, or newsletter you aren’t able to see a history of what was sent. Always remember to copy yourself to save the messages if you need!! It’s saved me several times. 

Userlevel 2
Badge +1

@lrnlab always provides such great responses! One thing I will add that’s been an issue for us is when using the email, or newsletter you aren’t able to see a history of what was sent. Always remember to copy yourself to save the messages if you need!! It’s saved me several times. 

I will definitely keep that in mind @Stephanie Dreiling! Thank you so much for the tip!

Userlevel 7
Badge +8

great addition @Stephanie Dreiling way to tag team it! :wink:

Userlevel 4

Just as an extra note here for admins. Since Docebo does not log emails sent to learners, there is a feature in Docebo that you can include an email address as a CC to all emails sent from Docebo. It is a clunky way to do it, but it does work for a sort of log.

Under the advanced module under advanced settings (yes… advanced advanced...must be super advanced) there is an item “CC this email address for all emails sent by the platform (except for the recover password email)”

You can enter an email address in there and get ready to fill your mail box. We currently use a Gmail account to handle this so it does not blow up our servers with email.

Ideally though it would be better to have this as a BCC instead of a CC so that customers or learners are not getting an email with a CC that is something like “Docebo.email.log@domain.com”

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