Something has been brought to my attention and I’m hoping I can get some help finding how to change it.  Recently we created a new group then applied it to a custom report.  Then we ran the report and nothing showed up.  When we reached out to get help about it we were told that the data only refreshed every 4 hours due to a setting in our platform. 

“As noted in the KB, Data Refreshes, Data displayed in the reports is not in real-time, but instead runs atmost 12 times per day, depending on the setting of the platform. For you, this is every 4 hours:
 

 
This means that, even if a report is manually extracted, it will still check if 4 hours since the last data refresh has occurred, before refreshing again.”

First off I have to say how frustrating this is, especially when we had been told the newest update meant  the data would refresh in real time when a report was extracted.  But that aside, I just want to know where to find this “Data Expiration Hours” setting.  I’ve searched through Advanced Settings and cannot find it.  Can anyone help me with this?