Issue: No Data Refresh Since Aug 4

  • 8 August 2023
  • 6 replies
  • 45 views

Userlevel 2
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We opened a ticket and were told that the developers were working on it and it was a known issue.

 

However, I don’t see anything in the community or notifications. Is everyone else dealing with this same problem? Have you found any workarounds that can be shared?

 

Issue: Data lake is not refreshing. Most recent data is from Thursday, August 3. Impacts all reports (auto, SFTP automations, manual jobs).


6 replies

Userlevel 7
Badge +8

Testing now but it does seem like Aug 3 was the last refresh.

Userlevel 7
Badge +8

yup, that is the case for us as well...will log a ticket now...Thank you!

Userlevel 7
Badge +6

Our last update was Aug 7… in my experience data lake issues are often not global.

Userlevel 7
Badge +8

agree, just checked one of sites in the US and they are OK

Userlevel 2
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Hi guys,

Are you still having the issue (for those that are in the same boat as us)? It’s now 8/15 and no reporting or resolution still. We’ve been following up daily.

Userlevel 7
Badge +8

we have seen ours update but support says they are still testing and have not yet resolved the issue

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