Unresolved Hanging Up Salesforce Enrollments Sync

  • 30 January 2023
  • 0 replies

Userlevel 1

Has anyone run into the problem where the Enrollments Sync just hangs up and never stops? This is a problem because we can receive notifications from Docebo for FAILED syncs, but not for syncs that start but never stop. What happens is we realize weeks have gone by that training records are not updated. Then we open Docebo and see that the Enrollments Sync is still in progress. Docebo Support said that we need a Salesforce developer to configure a notification within Salesforce to notify someone that the sync started but never completed.

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