Has anyone run into the problem where the Enrollments Sync just hangs up and never stops? This is a problem because we can receive notifications from Docebo for FAILED syncs, but not for syncs that start but never stop. What happens is we realize weeks have gone by that training records are not updated. Then we open Docebo and see that the Enrollments Sync is still in progress. Docebo Support said that we need a Salesforce developer to configure a notification within Salesforce to notify someone that the sync started but never completed.
It doesnt happen often enough that we have needed to create a Salesforce notification. We do have to manually check it or wait for a ticket to come in saying someone’s training status hasn’t been updated.
We have experienced this as well. Today, our contacts sync and our enrollments sync appear to stop working since 8:15 am. If I manually sync enrollments, it works. I have not attempted to manually sync contacts, but I will have to look at it in the morning if nothing has happened.
Makes some sense, odd thing to cause an issue! I manually resynced enrollments but it never kicked back on the automated process. I have not attempted to manually resync contacts. I opened a ticket and my CSM did tell me that they are aware of and are working on the issue. Fingers crossed for us all!
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