Hi everyone, I’m Roberto Moscatelli from the Docebo Support Team and I would like to share something about opening tickets to Help Desk.

As Superadmin, if for any reason you cannot login to your platform, you can open a ticket from the Docebo Help Desk Page as well.

To do it just go to help.docebo.com

Then click on “Support” on the top right:

Then just insert all of the information in the form below:

To check all of the interactions/tickets that you have with the Support Team just sign in on the top right and, once you have inserted your credentials, click on your account and select “My activities”:

Then you will see a list of tickets created by you as Superadmin:

If your Docebo platform has multiple Superadmin accounts for the platform (thus, multiple people submit requests to the Help Desk Team), you can submit a support request asking for permission to view all requests submitted by all Superadmins for the platform, rather than just your own requests.

Otherwise, going to “Organization requests” and select the organization, you can also click on “Follow” to receive a notification if a ticket has been created by another Superadmin.