Logging Into the Community (and Troubleshooting Tips)

Welcome to Docebo Community, where you can connect with your peers about everything Docebo. You’re excited to be here to check out all the community has to offer!

While you can browse through the community without logging in, there are portions of the community you will not have access to. These include our Ideas portal, where you can submit product enhancement requests, and our Product Research & Design category, where you can provide feedback to help us shape the future of the product.

In order to get full access to the community, you are required to have a registered community account. If you aren’t sure if you’ve ever created a community account, click the “LOGIN” button in the top right and enter your credentials (email/username and password).

But what if your credentials don’t work? Instead, you receive an error message saying your credentials are invalid. What is the next step?

Confirm Your Account Details

Forgot Password

First, you need to check to see if you’re using the correct password.

1. Go to community.docebo.com in your browser.
    
2. Click the orange “LOGIN” button in the top right corner of the page.

   

   
    
3. A login form will appear in a popup. Click the “Forgot password?” link near the bottom of the login form.

   

   
    
4. Enter your email in the new field that appears and hit “SEND”.

   

   
    
5. You should receive an email titled “Request to reset password” from “community@docebo.com” in your email inbox.

Check Your Email

1. Go to your email via application or in browser.
    
2. Check your inbox for an email titled “Request to reset password” from “community@docebo.com”.
    
3. If such an email does not appear in your search, check your spam filter.
    
4. If there is no email in your inbox or spam filter, it is likely that you do not have an account. In that case, skip down to the “Create an Account” section.

Create an Account

If you don’t have an account in the community, good news! It’s easy to create and activate an account. All you need is a business email and a little time. 💻

Account Creation

1. Go to community.docebo.com in your browser.
    
2. Click the orange “LOGIN” button in the top right corner of the page.

   

3. A login form will appear in a popup. Click the orange “CREATE AN ACCOUNT” button near the top of the form.

    

4. A registration form will appear. Fill out this form with as much or little detail as you like.
    
5. Once you are done, click the orange “REGISTER” button at the bottom of the form.

   

    

If upon submitting the form, nothing happens, scroll up to check the top of the form for any error messages. A common error message is “This e-mail address is already associated with an account”. This means your email is already in use. In this case, follow the steps listed above in the “Check Your Email” section.
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 Congratulations! 🎉 You’ve created an account in Docebo Community. But you still need to activate for access to everything our community has to offer.

Account Verification

While it’s tempting to just dive right in, email verification is an important step in account activation that allows you access to the entire Docebo Community. Make sure to follow these steps so you don’t miss out! ⬇️

1. Go to your email via application or in browser.
    
2. If you have created an account recently, you should have (or be about to receive) an email from community@docebo.com titled “Activate your account”.
   • If your account was created on a previous date, search your inbox for “community@docebo.com”.
      
   • If you cannot find the email, check your spam filter. If this still does not reveal such an email, please contact community@docebo.com about your issue.
      
3. This email will contain a blue button titled “Activate account”. Click that button!

4. This should open Docebo Community in a new tab that shows the message “Your account is successfully activated” at the top of the page.

   

    

You did it! 👏 You now have a verified and activated account with full access to Docebo Community.

What if none of this is working?

You’ve checked for an existing account, created a new account, tried to verify it–but you still can’t log in! 🙀 There are a couple things you can do.

Check Your Email Blocklist

Contact your internal team to confirm that “community@docebo.com” is not on your organization’s email blocklist.

Clear Your Browser Cache and Cookies

Caching errors can create all kinds of problems in your browser, and it can be difficult to tell where the problem is if you haven’t cleared your cache in a while. If you are having trouble logging in with valid account information, there could be an issue with your browser.

You can find instructions for clearing your browser cache and cookies through your browser’s documentation, links to which are provided below:

Contact Your Community Team

You gave it your all, but can’t figure out what’s going on? It’s time to ask for help. 🤝

If you have any questions or need help investigating an issue with the community, please reach out to us! You can contact the Docebo Community team at community@docebo.com.