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enrollment in learning plans via CSV is very slow

  • July 7, 2022
  • 1 reply
  • 74 views
R
Influencer II
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I upload a CSV file and the users are added quickly but the enrollments take hours, sometimes overnight. Support tells me this is as expected. But I say it is too long. I would like to request that the process be made faster.

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1 reply

Adam Ballhaussen
Guide III
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Hi @randallsim, sorry you’re experiencing these issues. We’re currently aware of a known issue causing latency with automatic groups that seems to also be affecting group additions via CSV upload. You can learn more and track the issue via the following post:

 

https://community.docebo.com/known-issues-52/latency-issues-when-assigning-users-to-automatic-groups-4190

 

Adam B.

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