How should I structure my LMS project team?
We suggest you assemble a small core team that is responsible for project management and administration of the final LMS setup. This core team is typically comprised of a primary LMS admin and backup LMS admin. For projects that involve many stakeholders or business units, we strongly recommend having a Project Manager as a part of that core team to coordinate internal activities. This team is responsible for all communication related to the setup of the platform and will be the go-between for your internal business stakeholders and the Docebo Solution Deployment Manager. During the course of Onboarding, other stakeholders or technical resources may need to join calls with Docebo and your LMS Admins in order to discuss use cases in more detail but they will not be required on all calls. It is critical that the core team attend all Docebo onboarding calls and training, other attendees are only required if the use case warrants their involvement.
The chart below lists all the potential team members that may be needed throughout the duration of your LMS Onboarding project.
Who will need to be involved from my company?
| Core Implementation Team Roles | ||
|---|---|---|
| Customer Role | Tasks | Involvement and Time Estimate |
| Primary LMS Admin / Superadmin (Core Team)
Backup LMS Admin (Core Team)
Project Manager (Core Team) |
|
|
| Stakeholders | ||
|---|---|---|
| Customer Role | Tasks | Involvement and Time Estimate |
| Business Stakeholder(s) | Clearly define use case(s) required by the Docebo platform |
|
| Marketing/Design |
|
|
| IT Resource(s) |
|
|
| Content Developer/Instructional Designer | Creates learning content/packages for upload into Docebo LMS |
|
| SAML SSO Admin | Setup the integration between Docebo and SAML IDP |
|
| Salesforce Admin | Setup the integration between Docebo and Salesforce |
|
| 3rd Party Administrator | Export of data from existing systems and formatting to Docebo specification |
|
| API Developer | Develops integrations using the Docebo API set |
|
| App Developer | Mobile App Development |
|
Who will be involved from Docebo?
Docebo’s Gold plan includes a 16-week Onboarding package designed to ensure that your core team is enabled to set up the platform to meet the required use case(s). During this period your engagement with functional training via DoceboU and weekly meetings with the Solution Deployment Manager will provide you a combination of training on core system functionality as well as specific guidance on how to use the available functionality to best meet your use cases. This will provide your team the guidance required for them to fully configure the Docebo system.
| Docebo Role | Tasks | Involvement |
|---|---|---|
| Solution Deployment Manager |
|
|
| Technical Deployment Manager | Guide customer resources through specific technical tasks that may require a technical subject matter expert |
|
| Account Manager | Works in tandem with the project team focusing on account direction |
|
| Learning & Support Specialist | Troubleshoot and manage any support request that you might experience in the platform | As required for Help Desk tickets |
| Professional Services Leadership Representative | Serves as the onboarding project sponsor and escalation point | Ad hoc as required |
