Hi everyone - curious how you all drive mandated learning?

For us, mandatory courses are courses required to be completed by learners at a given time, they are required to complete these as part of their certification to perform their roles or any course mandated by the company as part of regulation. We are very keen at completion especially with our Safety courses, our managers or Program Admins monitor courses using the report shared to them and some of them are given reporting access so they can pull the report anytime they need. ‘Learner has yet to complete’ notification can help drive completion too. In my previous company, they are very strict with mandatory course completion, once the course is due, and learners have not completed the course after 2 overdue reminders, it will have impact on their annual performance, hence, in their merit increase/bonus.

Great topic @dklinger,

I think anyone in a regulated industry shudders at the term ‘mandatory learning’!

I know we do. We have made some progress in compliance rates since we implemented Docebo in June, some things thanks to Docebo but others we had to solve in another way. 

Personally, I don’t think Docebo does a very good job of making it clear to an end user what is overdue. It gets lost in the Activity overview both for the user and the manager. You basically have to check line by line for the expiration date. It’s clearer on the course itself or thumbnail. The certification and renewal is also very much in need of a make over. 

It doesn’t work for us since it overrides historical data and users have to access the course in the exact right way (via the renew now button) in order for it to record correctly. This is very problematic. 

The notifications are also not set up in an easy way to remind regarding mandatory learning based on the due date (expiration).  We do send weekly reminders for all mandatory learning but we have to select the courses manually to include and remember to update the list if something changes. 

However, the data is in Docebo even if it is not offered up in the way we would like. We have created data dashboards by exporting the data which we use to escalate overdue mandatory learning through the hierarchy. 

We have found this works better than the My Team functionality. What is missing in My Team is solid overviews. No manager is realistically going to download csv to get an overview. And even if they check team member by team member they are not presented with clear easy to digest information. 

Another thing that has worked for us when rolling out new mandatory learning is to stagger the launch so that we ask people to complete shorter parts each week rather than launch a large course and ask them to do it in one go. 

Best,

Aimee 

​@aswartz - guess what is coming to the table…overdue courses are being added to the task widget!!!! Woot woot!!!