Post Title: Consumer Learning and Development Lead
Organization: Coinbase
Date Posted: 2/11/25
Location: Remote
Link to Requisition/Application: https://www.coinbase.com/careers/positions/6380209?gh_jid=6380209&gh_src=20687b321us
Job Summary:
As the CX L&D Design & Deployment Lead, you will be pivotal in designing, deploying, and evaluating training programs to enhance the performance and development of our consumer support team. The CX Consumer L&D team is in charge of delivering comprehensive learning services and managing all aspects of front-line and specialty agent training. This includes:
- Designing and developing training materials.
- Implementing training programs.
- Evaluating the effectiveness of training efforts.
