Have you experienced this issue: Username does not save after updating?
email is configured as the username in the platform
A student requested to change his username/email address but it keeps on reverting back to the original even after saving the changes.
I change the new email, when saving the username remains with the former email
I already tried by clearing cache, cookies but still getting no results
Best answer by KMallette
The closest I have found to getting my password to stick is to 1) make whatever changes I need in the account, 2) make certain the password is in place, 3) sign out of my admin account, and 4) log in with the username of the problem account. SOMETIMES that gets the password to stick.
In your case, are you updating BOTH the username and email address fields with the new address? Re-reading your post makes me think you are updating only the email address and expecting the username to follow suit. I’ve never seen that work. We just update both fields.
Another idea … put the changes into a .csv with the current username/email address, and use the new username field to change it.
+3I have not encountered the same issue; it can only occur if the source is HCM, and the record keeps updating every system refresh. If the user account has been manually created, then it should update once the user detail is manually updated. Maybe you can try updating via CSV? If error persists, you can raise with Docebo.
+6Yep, I would agree with
I had similar when the SSO provisioning was overwriting changes made manually.
+8
+7The closest I have found to getting my password to stick is to 1) make whatever changes I need in the account, 2) make certain the password is in place, 3) sign out of my admin account, and 4) log in with the username of the problem account. SOMETIMES that gets the password to stick.
In your case, are you updating BOTH the username and email address fields with the new address? Re-reading your post makes me think you are updating only the email address and expecting the username to follow suit. I’ve never seen that work. We just update both fields.
Another idea … put the changes into a .csv with the current username/email address, and use the new username field to change it.
+8Lets say current name and username: user1@xx.com
I want to change it manually to: user1a@yy.com , when I click save (and the green notification appears) the following appears
username: user1@xx.com
email: user1a@yy.com
It does not save and match as it suppose to be
+3I just tested this on our platform and was able to change both the username and email address without any problems. I wonder if the browser is auto-filling the username as
+8+7
“ In your case, are you updating BOTH the username and email address fields with the new address? Re-reading your post makes me think you are updating only the email address and expecting the username to follow suit. I’ve never seen that work. We just update both fields”
My platform is configured so that username=email address. as yours is. When I update the username it does NOT update the email address.
You have to manually update both fields, as i mentioned above.
We use the email address as the username. I just had the same problem attempting to change the username on an account where the user had already changed their email address to their new email. The only way I could get the username to change was with a .csv with three columns:
I’d be curious to see what happens if you use a different browser. Remove the possibilty of the browser being the problem.
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