Automatically activate notification for channel follow

The notifications are not working for us, even when the user selects the notification type. @martiniwinski Are the notifications working for your users when they select a notification type?

The digest notification doesn’t seem to be coming through. I have it set to daily for testing in the sandbox, but nothing comes despite I add content with various accounts.

The point-in-time channel notification does seem to be working. Not sure what’s going on with the Digest email.

We aren’t getting any notifications for it currently.

Have you tried loading new channel content with a different account than your own admin account? It didn’t seem to trigger when I made the upload, but when I signed in as another user and made the upload, it triggered the point in time notification.

@martiniwinski,

I have, but will try some more testing with other accounts.

Thanks!

I was testing the notifications this morning with a colleague. We uploaded new content and I received the point-in-time channel notifications saying someone uploaded new content. However, I didn’t get the digest email (despite being subscribed to it).

@martiniwinski, I am experiencing the opposite: Do not the real-time notifications, but do receive the digest ones. Hmmm.

😯 OK, that’s so weird. I submitted a ticket with Docebo to look into the Digest notification issue. See what they say because they looked at my settings so far and haven’t found any issues. Other notifications work fine. Thanks for posting your issue.

FYI, Docebo support was able to replicate the issue of channel notifications not coming through and they are investigating further.

Thanks for this update!

I don't see the notification option at all...did you have to enable something to get this working?

Yes, you have to enable at least one of the following two notifications in the ‘Notifications’ section of the Admin menu: 

• Discover, Coach, & Share section:
  • New Content in Followed Channel - For an email sent each time new content is added (real-time)
  • Digest: New Content in Followed Channels (For a single notification for all new content, sent at a set interval)

Once one or both notifications are created and activated, users will see a bell icon after choosing to follow a channel. Clicking on the bell icon will give them the option to select which notifications they want to receive (or just one, if that was all that you enabled in the notifications)

never mind, found it...you have to activate BOTH notifications related to new content added to followed channels for this option to appear...in case anyone else was wondering.

didn't work with only a single notification...had the non-digest version activated and the option did not appear..once I added the digest, the option appeared. 

You shouldn’t have to activate both. I only activated the digest option, and it appears.

OK, I had the other one activated first so will try and deactivate that one to see if I still see the option.

hmmm...now it works with either one activated...guess I was too quick for Dcoebo...lol

Thx

Hello all! Thank you @martiniwinski for reporting this issue and opening a ticket with our support team. Because this is currently being handled on a ticket, I’ll be turning this idea into a conversation. Carry on!

To piggyback on this thread - is there a way to remove the FOLLOW button altogether? Either with a setting of CSS? We don’t use notifications this way, and it’s very clunky and unhelpful in our environment. 

@captainzelda I’m not well versed in CSS, but there are plenty of people who are over in the HTML & CSS category. I’d suggest making a post there!

As fairly new adopters of Discover, Coach, & Share, we are also finding the “Follow” button functionality clunky at best. Having to basically opt in twice has put a significant barrier up for our users, who are expecting to simply start receiving notifications once they opt in (like you would for other types of social media platforms, like Twitter or Facebook). I agree that having the default set to receive notifications would be ideal!

It appears that no real changes have been made to these features since this was initially posted on the Community…

We just recently started using Channel widgets more, so users are now getting more opportunities to be able to “follow,” but I am running into the same issues listed here.  It is not obvious to our users (nor logical) that it defaults to silencing notifications when they first choose to Follow a channel - so most users are not aware that they need to complete both steps - select the options to Follow AND choose if they want individual or digest notifications. 

Also, I am finding that the digest notification is not working correctly.  I have it set up to display the list of “items” in the digest, but it is not processing those short codes correctly.  I have posted this as a question on the Community, but have not found a solution (or confirmation that this may be a bug) yet.

This is still a big issue for us… users are selecting Follow and assuming that means they’ll get a notification, not realizing that it defaults to silent instead of prompting them to select their notification preference.