I’m currently testing the new ‘Follow Channel’ feature and it’s definitely a great idea that’s poorly executed.
First off, if a user clicks to follow a channel, why is the notification set to silent by default? Why isn’t the user made aware they need to click the bell icon to activate the notification for the followed channel? This is confusing as hell.
It would be much easier if the user clicked follow and was automatically defaulted to an active notification type (e.g. digest). Or, at least signal to the user that they must also select the type of notification!
When I clicked follow the first time, I wasn’t even aware I needed to do anything extra. So I followed a channel, but not really since the notifications are muted by default. Poorly executed feature :(
