1. What specific problem or challenge are you facing?*
We have several certifications set up using the Certification app. Some users click the RENEW button every time they want to work on the certification. It resets their certification status every time.
2. What outcome are you expecting?*
I have already updated the notification about each certification and added additional explanation to the certification description that the RENEW button should only be clicked one time for the renewal process. I would appreciate that the RENEW button is greyed out once the certification is renewed and will be enabled back few months before the next renewal.
3. How will this feature impact your business and/or industry?*
This will save our support time and create a better customer experience with the certification that are always sensitive programs.
4. Examples / Screenshots / Mock ups (if applicable)
I do not have any mock ups.