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Custom Video Conferencing Tool Malfunction


Our team has used the Custom Video Conferencing Tool option in Events for ILT Courses and Sessions for a long time now. However, as we try to create new events within ILT Courses and Sessions this afternoon, the Video Conferencing Tool drop down is no longer populating any options - including the custom option. 

 

Is anyone else experiencing this issue? Are there any known solutions (besides .csv upload of events)?

 

 

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9 replies

lrnlab
Hero III
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  • Hero III
  • 4779 replies
  • January 26, 2023

the system has been laggy since yesterday and I noticed that in some cases, although the window appears to load correctly, not all the elements of the window are available. Try refreshing your browser, clearing your cache etc. See if that helps. 


Bfarkas
Hero III
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  • Hero III
  • 3582 replies
  • January 26, 2023

^Same


tgarris
Novice II
  • Novice II
  • 9 replies
  • January 26, 2023

We are having the same issue.  


Allan
Novice II
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  • Novice II
  • 64 replies
  • January 26, 2023

Having the same issue here too!


  • Newcomer
  • 1 reply
  • January 26, 2023

I have cleared my cache and refreshed my browser, it is still not populating. 


Allan
Novice II
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  • Novice II
  • 64 replies
  • January 26, 2023

We’re working through the motions on our side, chat support says “known issue” 


Rosalie
Guide II
Forum|alt.badge.img+1
  • Guide II
  • 61 replies
  • January 27, 2023

Hello, same here. We opened a ticket and it seems that Docebo has already identified the issue and they are working on it. The ETA provided is 31st January.


tgarris
Novice II
  • Novice II
  • 9 replies
  • January 27, 2023

This issue seems to be resolved at this time. 


Annarose.Peterson
Hero III
Forum|alt.badge.img+6

We had the same issue yesterday and opened a ticket, they said it was a known issue.  Glad to see it is working now! 


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