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Best Answer

Playlist Visibility

K

I’ve recently set up our first Channel for one of our Business Practice Areas.  The thought is to compile recorded sessions into buckets based on topics.  There are 7 different topics under which the recordings will be house.  I created 7 playlists and put on average 3 recordings into each bucket.  

The problem is that you see the tile for the first offering but I can’t view the content for the rest of it.  As an Admin, I can see what is there but a user cannot.  How do you view the playlists as a user?  Am I missing something super basic?  Thanks, All!

Best answer by lrnlab

@KellyGascoigne just built a test case and i see what you’re saying...it’s not obvious but the users need to look at the bottom of the page and click (where I circled in the image below) to see all the assets in the playlist...hope that works

 

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lrnlab
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  • lrnlab
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  • June 28, 2021

Hi @KellyGascoigne not sure I understand your issue...could you elaborate a little more and perhaps share some pics of your issue. If it’s a private playlist, you must invite users to view it or you can make it public...have you tried these options?

Adam Ballhaussen
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  • Adam Ballhaussen
    Adam Ballhaussen
K

Thanks for the quick response!  It’s not an invite question as much as an ability to actually see the list.  Here is my screenshot.  Each of these playlists has about 3 assets.  The user cannot just click to see what those are, they just immediately access the first one.  Is there a way to see the list as a user so they know what is in there? 

 

lrnlab
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  • lrnlab
  • Hero III
  • June 28, 2021

@KellyGascoigne just built a test case and i see what you’re saying...it’s not obvious but the users need to look at the bottom of the page and click (where I circled in the image below) to see all the assets in the playlist...hope that works

 

Adam Ballhaussen
Marco.T
2 people like this
  • Adam Ballhaussen
    Adam Ballhaussen
  • Marco.T
    Marco.T
K

Oh my gosh!  Thank you so much!  That is  terrible user experience but at least I know what to tell them.  I truly appreciate it.  

 

 

lrnlab
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  • lrnlab
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  • June 28, 2021

@KellyGascoigne glad to help...can you please mark it as “Answered”? thanks !

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