Power User and Course Visibility

We created a ‘dump’ catalog to ensure that whomever needs to see the courses/LPs can for the PUs to put their courses in to share with all other PUs. We have different iterations of these catalogs because we have PUs that are separated by branches.

We can not have our PUs set to “All courses and learning plans” because we have to secure between branches so we use the “All courses and learning plans in visible catalogues”...but if the PUs need to share the things they created, then they put those items in the ‘dump’ catalog. Which we only use for sharing - it’s not displayed on any pages...does this make sense? 

Hi Hannah,

There is currently a bug we are experiencing where power users with visibility to “All courses and Learning Plans” are not able to see new courses.  Some can’t even see any of the courses that were created this week.  Maybe this is the case for your platform as well?

I have a ticket in with support and they are investigating but they have advised they had reports of other customers experiencing this as well.

In my experience there is usually a slight delay (hour or so maybe) when creating courses for power users to be able to see it which I typically remedy by proxying in as them and viewing course management but is not currently working due to this bug.

Might be worth submitting a ticket for them to investigate if you are experiencing this bug as well!

Agree with ​@lindsayp think this is bug. We had a very similar situation and here’s how I resolved it.

• PU 1 created course
• PU 2 cannot see course even if both have same access and permissions
• Enrolled PU 2 in the course
• Logged in a PU2 and lunched the course (checking to see if they have access to “manage options”
• Seems when I launched the course as the PU2, it seems to fix the visibility issue.

I will open a ticket as well so it can be tracked. 

Chiming in on the two responses above; this seems to be an issue on Docebo’s end. On our platform we are having an issue with Learning Plans being visible. I have two PUs who are assigned the same PU profile and resources (courses and LPs in visible catalogs), one can see the LPs, the other cannot. A support person let me know a fix would be deployed by 3/26/25, possibly sooner.