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Question

Notification meant to inform Power Users that a new person has been added to their assigned Group?


Need help brainstorming how to set up a notification to Power Users whenever a new person has been added to their assigned Group. I’ve tried to do it via the User subscribed to a group template but that hasn’t sent my PU anything.

The ask: We want to set up an automatic group where if someone new gets added to the group, it would trigger a notification to the Power User in charge of that group to review the new add and either keep/delete the person from the group.

Would really appreciate anybody’s help with this. Thank you in advance!

 

3 replies

lrnlab
Hero III
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  • Hero III
  • 4854 replies
  • April 2, 2025

We have tried this as well and were never able to get it working as we thought it should. I may have to test this again with the new service to see if it works now. There is a proper Group trigger and PU profile option for the recipients.

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#User.UserSubscribedToAGroup 


  • Author
  • Novice I
  • 3 replies
  • April 2, 2025

Thanks ​@lrnlab - I tried it with the new notifications system (User subscribed to a group > Power User as recipient) and it just didn’t push the notification at all. I’d appreciate any insights you have after your trial.


lrnlab
Hero III
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  • Hero III
  • 4854 replies
  • April 2, 2025

yea we couldn't figure out why it wasn't working. Do you see anything in the logs that would indicate it's being queued up but not being received? Or does it just not work at all?


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