I think it’s important to really take a sec and shoutout/thank the entire Docebo Support staff Tier 1/2/3 for their quick, and always professional assistance day in and day out.
I’ve been here for a while now, and your team has constantly improved over the years. It’s very refreshing, and I appreciate your dedication.
Thank you!
Shout out to Docebo Support
+1
1 person likes this
+3Very true. I’m always impressed by the speed of response from the help desk.
+2Totally agree! One of the best support services I’ve come across.
I agree it was super speedy. Unfortunately the option to contact docebo help has now been removed from our platform. We now have to go through our service provider (and the response rate is none existent at the moment).
+1KTJD wrote:
I agree it was super speedy. Unfortunately the option to contact docebo help has now been removed from our platform. We now have to go through our service provider (and the response rate is none existent at the moment).
I recommend keeping the Help Chat in your contract
1 person likes this
+5JZenker wrote:
KTJD wrote:
I agree it was super speedy. Unfortunately the option to contact docebo help has now been removed from our platform. We now have to go through our service provider (and the response rate is none existent at the moment).
I recommend keeping the Help Chat in your contract
Favorite thing by far!
1 person likes this
+11 person likes this
Unfortunately I have not had the same experience. I’ve had Tier 2/3 string out my request for days before they finally resolved a pretty major issue with my ILT functionality. If anyone has some advice on getting a faster response, I would be happy to hear it!
Totally agree. Each time I put in a ticket, I receive excellent service. Always. Thanks Docebo support.
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