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How to get rid of the VAT field in Docebo ecommerce?


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Our Docebo ecommerce asks for a VAT number. As we only deal within the States this just leaves our customers confused. How do we get rid of the VAT field?

Best answer by Annarose.Peterson

@Jfarnlof , we used the Localization tool and renamed the label to be the “Billing Contact Name” so that users can put in a name for billing if it isn’t their own accounts. 

Here are the items we updated on the Localization tool:

 

But we are not currently using an interfaced e-commerce tool (for example Authorize.net). We are only using wire transfer right now.  So I am not sure if there would be impact to changing that field if you were using some external integrated tool. 

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Annarose.Peterson
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@Jfarnlof , we used the Localization tool and renamed the label to be the “Billing Contact Name” so that users can put in a name for billing if it isn’t their own accounts. 

Here are the items we updated on the Localization tool:

 

But we are not currently using an interfaced e-commerce tool (for example Authorize.net). We are only using wire transfer right now.  So I am not sure if there would be impact to changing that field if you were using some external integrated tool. 


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  • March 13, 2023

Thank you, you’re brilliant! I didn’t think of using the Localization tool. We can at least change to name to something more descriptive like “VAT number if purchasing outside of US”.


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